Customer Service Sales

Karan Chawla

**** ******** ** abg5lj@r.postjobfree.com Cell: 408-***-****

Fairfield, CA 94534

Result oriented, successful professional in management with a broad based background in business

development, human resources, sales and marketing. Successful in building and retaining business to

business and business to consumer teams to increase sales and profitability. Ability to recruit, hire, train and

discipline store managers to meet corporate mission, vision and core values.

Career Highlights and Key Strengths

• Operations Management: Managed three highly populated territories in the Bay Area while providing

leadership support to store managers, technicians and sales staff.

• Employee Relations: Administrated employee concerns reflecting salary increases, deductions,

garnishments, benefits and payroll while exercising a high level of confidentiality.

• Training and Developing: Hired and trained motivated store managers and outside sales professionals to

meet the mission and objectives of the organization.

• Sales Growth: Played key role in increasing sales from $500,000 to $1.5 million in 3 year timeframe through

effective marketing, sales and customer service strategies.

• Product Development: Rendered expert assistance in establishing an innovative product for Future Dial,

Inc., Future Dial Suite.

• Negotiation: Negotiated wireless contracts with school districts, government agencies, medium to large

corporations and small businesses.

Professional Experience

Star Cellular Inc. San Jose, CA 05/05 to 01/11

General Manager

Directed operations for lucrative business and managed three highly populated territories in the Bay Area while providing

leadership support to store managers, technicians and sales staff.

Controlled all company assets, facilities and equipment. Purchased inventory, implemented POS hardware/software,

managed all financial and business areas, and developed new marketing strategies.

Staffed and trained enthusiast managers to meet and exceed sales quota provided by Sprint Inc.

Orchestrated management activities for a rapidly growing cellular corporation with annual revenues approaching $2M with

a team of 3 managers and 30 employees.

Significantly established customer base of 200 companies across bay area while negotiating 40 wireless contracts with

school districts, government agencies, and small to large corporations.

Reduced staff turnover by 15% in 2009, benchmarking a record setting improvement in staff retention due to the success

of employee development and morale building programs.

Cingular Wireless Walnut Creek, CA 03/03 to 04/05

Sales Executive

In 2004, established a client relationship with a major corporation, increasing revenues up to $1 million annually.

Created regional pricing strategy & business plan resulting in achieving 200%+ quota.

Conceptualized and utilized marketing strategies as well as sales tactics and efficiencies, which helped promote product

awareness within the corresponding cellular industry.

Enhance the customer experience by leading team of associates in providing strong customer service.

Regularly report sales results and status of strategies to senior level executives.

Karan Chawla

Page Two

Cellular Warehouse Fairfield, CA 06/01 to 01/03

Sales Associate

Worked on promoting and selling cellular products to consumers and businesses.

Educated customers regarding the benefits of products and services as well as answer questions regarding equipment,

coverage area, pricing, and availability.

Assumed full responsibility in overseeing the entire floor concerning customer service, cashier, and sales.

Developed and maintained store standards and appearance as established by store manager and district manager.

Handled and performed cold calling; processed multiple orders and proposed customer service to clients.

Education and Training

John F. Kennedy University Pleasant Hill, CA

Bachelor of Science in Business Administration

Awards: Dean’s List of Honor Students

Technical Skills: Windows, Adobe Acrobat, Word, Excel, PowerPoint, Outlook, and Access

Professional Affiliation

Society for Human Resource Management (SHRM)

Northern California Human Resources Association (NCHRA)

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