Insurance Engineer

Jiong Dai

*** ********** **. **** #***

Rockville, MD 20850

Celler: 301-***-****

Email: ***********@*****.***

OBJECTIVE:

Seeking position in Information Technology with an organization to use and

improve my technical abilities.

EDUCATION:

1996-1998 Montgomery College

2010 Comptia A+ and Network+ Certify Technician

COMPUTER EXPERIENCE:

Intermediate level familiar with Window 98/2000/XP, computer peripheral

components and various spyware and anti-virus software, Networking TCP/IP,

Microsoft Word, Excel, Power Point, Access

VOLUNTEER EXPERIENCE:

Mar - September,2010 Project Reboot (CPCUG's Computer Recycling Program)

. Un-install computer components from used PC for function testing;

assemble computer components to build computers

. Install Windows operating systems (Windows 2000/XP)

WORK EXPERIENCE

Feb, 2008- Present United Medical Lab, Inc Mclean, VA

IT /Lab Staff

. Maintain, troubleshoot, and repair computer systems, hardware and

computer peripherals

. Document, maintain, upgrade and replace hardware and software systems

. Configure, repair and maintain network printer

. Provide computer support and help user to resolve PC related issues

. Setup and troubleshoot copy machine

. Configure and manipulate lab software LABDAQ.

. Add, create, and update lab test requests to LABDAQ

. Key in results into software, and create Medical reports for

physicians' offices

. Obtain and verify patients' health insurance benefits information

through online and phone system.

. Assist and support lab staff by collecting various specimens from

patients and Doctor's office

. Responsible for insurance billing, including confirm proof of

insurance payment, give credits to and bill patients; file and re-file

insurance claim with certain billing procedure and medical CPT codes

to insurance company

. Call and work with patients to setup monthly payment plan

. Making recommendations to raise the standards of service and practice

delivery

. Flexible in meeting changes in objectives and service

May, 2007- Sep, 2007 Insight Global, Inc (PNC Bank Variety Locations)

PC Tech/Lead

. Install, configure, diagnose, repair, and upgrade all desktops and

printers, while ensuring optimal performance within required

timeframes

. Serve as reference communication point for Deployment Engineer

. Provide hardware and software troubleshooting services by deploying

the most effective resource

. Perform site walkthrough to verify that all equipments installed is

working properly and that old equipments have been placed in

designated area

Jan, 2002-Aug, 2006 CRYONIX, Inc Rockville, MD

Repository Technician

. Create database and perform data entry for sample inventory; update

and backup database

. Troubleshoot computer hardware and software problems

. Use SOP to perform housekeeping on unwanted samples, and to dispose

hazardous waste and sharps

. Monitor and record temperatures of walk-in cold room, warm room,

incubators, refrigerators, and freezers.

. Interact with all levels of employees and customers in a diverse and

dynamic work environment

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