Customer Service High School
Resume:
Sa’Diyya ’A. Suku
Philadelphia, Pennsylvania 19139
abg5hi@r.postjobfree.com
Objective
I'm interested in a full-time position with a company that focuses on
employee appreciation and positive working conditions. Possessing
qualities such as: a quick learner, team player and detailed listener
will allow me to do my job efficiently.
Education
CORPP
3/2001 - 9/2001
Philadelphia, Pennsylvania
Computer & Business Services
Certification received 9/2001
H. H. Furness High School
9/1996 - 6/2000
Philadelphia, Pennsylvania
Humanities(College Prep)
High School Diploma received 6/2000
Work Experience
Library Assistant 1
4/2008 - Present
Free Library of Phila.
Philadelphia, Pennsylvania
Duties
1. Enters and processes material for the Juvenile section of library.
2. Can fully operate the Circulation Desk area. (Processes the
end-of-day sales occasionally)
3. Shelf read and shift library materials as needed.
4. Learned and applied the procedure for alpha-numerical filing and Dewey
Decimal System for classification of Library materials.
5. Performs & operates clerical and office duties regularly (using computer,
cash register, data entry, fax and phone)
6. Works independently or assist the team.
7. Provides excellent customer/patron service to those in need.
Import Account Representative
4/2007 - 4/2008
Barthco International/Osbourne Hessey Logistics
Philadelphia, Pennsylvania
Duties
1. Contacted oversea agents to ensure freight was received on time.
2. Used numeric filing system to accurately place items where needed in
case of emergency.
3. Provided excellent customer service to agents and other vendors.
4. Tracked cargo by vendors so payments could be made on-time.
5. Released freight so agents could also track shipments sent overseas.
6. Used all office equipment (fax, copier and computer) to ensure job was
done concisely.
7. Provided assistance to co-workers as needed
8. Regularly performed office and clerical duties (using computer, cash
register, data entry, fax and phone)
9. Processed monetary transactions to ensure payments/cargo was
received.
Cashier
12/2002 - 6/2003
Central Parking Systems
Philadelphia, Pennsylvania
Duties
1. Processed all cash, credit and check transactions using 5 different
types of cash handling machinery that processed daily purchases. (I was a
mobile cashier because I mastered all systems in six months.)
2. Handled end of day reports to ensure all monies were accounted for and
the register monies for the following day.
3. Provided excellent customer service to those in need.
4. Physical activity was involved in order to expedite the required job
(Lift, Stand, Push and Pull)
5. Manually handled all transactions if machinery malfunctioned.
Cashier
7/2001 - 12/2002
DollarLand
Philadelphia, Pennsylvania
Duties
1. Provided assistance and customer service to those in need.
2. Processed all end of day transactions to keep accurate sales records.
3. Entered items in system to correspond with cash register operations.
4. Used cash register to process all monetary transactions during regular
business hours.
5. Shelved, stocked and removed items for customers making purchases.
Call Center CSR
9/2001 - 11/2002
GoInternet.net
Philadelphia, Pennsylvania
Duties
1. Assisted businesses with account and service information via
phone, on-line and mail.
2. Solicited new products services and upgrades to better companies
progress.
3. Organized weekly and monthly call lists to promote internet services
to new businesses.
4. Processed payments via phone and online to services rendered using
PAY2GO software. (A/P & A/R)
5. Maintained call queue during shifts to enable all calls are responded
in minimum amount of time.
6. Providing information regarding accounts to staff and subordinates to
keep accurate records.
Customer Service Rep
3/2000 - 6/2001
MarCom Technologies
Drexel Hill, Pennsylvania
Duties
1. Resolved account records and complaints via phone, letter and on-line
to keep customers satisfied.
2. Billed customers for services rendered and kept accurate A/P and A/R
records.
3. Assisted customers, staff and clients to ensure policies, procedures
and protocol were fulfilled.
4. Maintained call quota each working shift to company standards.
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