Customer Service Manager

Kristy M. Baker

**** ****** ***, *******, ** ****8

757-***-****

******.*.*****@*****.***

To obtain a position where I can use my computer, clerical, billing, marketing and

Objective

customer service skills.

Professional Skills

Microsoft Office( Word, • Management Skills

•

Excel, Outlook, Power Point, • Billing/ Accounting

• Office Procedures

and some Access)

• Customer Service Skills

• Microsoft Windows

• Telephone Skills

• Compumove/Sitelink

• Filing/ Editing

• Typing (45+ wpm raw 100%

• Creative Organization

accuracy)

• Alpha & Numeric Data

Entry(8,883 spm raw 100%

accuracy)

Developed ability to work in a fast paced atmosphere

Employment •

Maintained excellent customer relations and developed customer rapport

•

Skills

Diplomatically resolved customers complaints on as needed basis

•

Accurately calculated and made daily deposits

•

Ability to follow instructions well and make decisions with no supervision

•

Maintained and processed all record keeping and billing procedures

•

Delegated responsibilities to employees to meet company’s expectations

•

Effectively developed telephone communication skills

•

Ability to make daily collection calls with detailed notes

•

Process and handle lien issues including public auctions according to state lien laws

•

Billing Manager, Bekins A 1 Movers, Norfolk, VA 08/10/09 07/11/11

Employment

History

12/11/07 06/02/09

Relief/Assistant Manager, AAAA Self Storage, Newport

News/Norfolk/Virginia Beach, VA

05/01/07 12/01/07

Store Clerk/ Night Shift Leader, 7 Eleven, Norfolk, VA

01/01/06 03/01/06

Receptionist/ Data Entry, H&R Block, King George, VA

07/01/05 12/15/05

Scullery Technician/ Food Service, Douglas T. Gray Mess Hall,

NSWCDD, King George, VA

04/01/04 07/31/05

Store Clerk, WAWA, King George, VA

09/01/01 07/31/04

Store Bagger/ Head Bagger, Commissary, NSWCDD, King George,

VA

References

Dorothy Hardee (Manager) – Professional 3 years 757-***-****

Mike Birchfield (Owner) – Professional 3 years 757-***-****

Tom Ackerman (Manager) Professional 3 years 757-***-****

Megan Shea (Nurse) Friend 17 years 540-***-****

Contact this candidate