Customer Service Manager

Julia ann sink

**** ******** **. *********, ** 37909

Phone 865-***-**** . E-mail abg5en@r.postjobfree.com

Objective

To obtain full-time employment in order to make an immediate and

substantial contribution to sales growth and improve the service of

the current customer base.

Education

1999-2004 The University of Tennessee

Knoxville, TN

Bachelor of Arts, Language and World Business

Work experience

9/2006 - 6/2011 Regions Bank

Knoxville, TN

Assistant Manager/Branch Service Leader

Work as the management representative responsible for maintaining

legal and corporate compliance in branch operations through audits

and branch meetings.

Develop and implement training initiatives to enhance employee

growth in sales and customer service.

Serve as a customer service representative identifying and

resolving customer issues, helping to retain customer loyalty.

Work as a loan officer selling, processing, and closing consumer

and business loans.

Schedule account reviews to discover needs for different bank

products to help maintain and grow customer loan and deposit

relationship.

Work as a branch marketing representative, introducing local small

businesses and large corporations to banking programs available for

their associates.

7/2004 - 9/2006 Enterprise Rent-A-Car

Knoxville, TN

Branch Manager/Assistant Branch Manager

Promoted to Branch Manager after only 1 year of service.

Responsible for all aspects of operations including profitability,

marketing strategies, sales planning, staff training, customer

service, and new business development.

Maximized revenue by cross-selling additional services of the

business, insurance protection coverage.

Increased profitability of the branch through underwriting and risk

management methods.

Built relationships with commercial accounts through referral

sources including dealerships, body shops, service underwriters,

insurance agents, adjustors, which directly resulted in increased

revenue for the branch.

Consistently met daily responsibilities of exceeding customer

service expectations, collecting accounts-receivables, and

developing marketing and advertising strategies.

Prepared monthly marketing and sales reports for corporate review.

qualifications

Completed James McKinney Sales Training Course.

Highly motivated to produce excellent results in a team or

independent environment.

Microsoft Office

Notary Public of Tennessee

References

Available upon request.

Contact this candidate