Customer Service Human Resources
Resume:
Job Position
Industry Preferences: Management ( Human Resources ( Marketing (
Recruitment ( Sales ( Merchandising
Account Management ? Productivity Improvement ? Customer Service
? Organization and Management ? Analytical Thinking and Problem Solving
Qualifications Profile
Dedicated and exemplary professional in pursuit of growth-oriented career
supporting the mission and operational needs of a high performance
organization. Equipped with unmatched dedication to accomplish
sophisticated standards in attaining customer satisfaction, streamlining,
and sustaining excellent quality of client partnerships as well as the
continuing partnerships with colleagues. Extremely capable to multitask in
fiercely competitive and fast-paced environment while managing
interchanging priorities. Acknowledged for excellent performance in
utilizing consultative approaches in determining potential opportunities
and emerging inadequacies. Demonstrated consistent and successful
negotiation strategies in procuring clients and customers. Exemplified
strong leadership skills and unmatched dedication in establishing long-term
relationships within all levels of professionals; highly developed
organizational and time management talent; and significant capabilities to
deliver and perform human resources, management, and supervisory duties.
Education
Associate of Arts in Business Administration, Tarrant County College
Tarrant County, TX 2001-2004
Dean's List: 2003 & 2004
Bachelor of Business Administration in Marketing, University of Texas at
Arlington Arlington, TX 2006
Notable Awards and Contributions
Received Researcher of the Year Award, Optimal IMX: 2007, 2008, 2009
Instrumental in the annual consistency of job placement increment by %50
Successfully generated business efforts through excellent quality of
customer satisfaction
Rapidly promoted to director of research in 2007
Professional Experience
Staff Management
o Instrumental in building a team of recruiters and researchers in
initiating data gathering.
o Established comprehensive coordination with the C-level hospital
administration.
o Supervised and facilitated teams in producing optimum work performance
and efficiency.
Marketing, Public Relations and Customer Service
o Led the development, initiation, and implementation of productive
marketing campaigns for clients.
o Held accountable for supervising and offering support for clients based
on physician recruitment necessities.
o Managed public relations and established rapports with customers and
clients through consistent interaction.
o Provided immediate responses to clients' inquiries and problems;
suggested effective consultation when necessary.
o Managed and responded to all incoming and outgoing phone calls.
Human Resources and Administrative Support
o Held liable for renegotiating and managing client and physician
contracts.
o Effectively managed time schedules through comprehensive balancing of
work and school efforts.
o Developed and maintained consistent business relation with customers.
o Organized meetings for further review and analysis of monthly functions
of employees.
o Performed clerical functions, including scheduling, inventory control,
and budget expenses.
Account Management
o Provided expert management and oversight on all the daily finances,
nightly deposits, and associated accounting procedures; consolidated
balances, accounts payable, accounts receivable, etc.
o Monitored the consolidation processes of the overall billing
statements.
o Rendered major contributions toward lead generation and prospecting of
new client accounts.
Employment History
Outside Sales Representative, Paycom February 2011-May 2011
Research and Recruitment Consultant/ Director of Research, Optimal IMX,
Fort Worth, TX 2006-February 2011
Manager/ Trainer/ Bartender, Blue Mesa Grill, Fort Worth, TX 2001-2006
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