Quality Control Customer Service

Location:

Posted:

July 18, 2011

Melissa LaCas

Objective I am an extremely dedicated individual who works hard to achieve success. Although I have

extensive experience in the mortgage industry, I am anxious to explore new opportunities.

Experience Customer Service Representative

Jan 2011 Present Monroe Credit Monroe, Louisiana

Answered multi line phone system to assist potential and current customers

Received and posted payments to cash drawer and computer system

Input and process loan applications for potential clients

Responsible for all other clerical duties including accounts payable and receivables

Business Owner

Jan 2009 Jan 2011 Trendy Market Monroe, Louisiana

Managed all aspects of business, including client service, accounting and training new

hires

Coordinate inventory control, receiving, merchandising, and store maintenance

Networking with local media to promote new business

Store nominated for the best of the Delta in 2009

Supervisor/Auditor

Jan 2003 Dec 2008 JP Morgan Chase Monroe, Louisiana

Managed, planned, coordinated, and directed quality control function designed to

ensure continuous production/service consistent with established standards

Hired, trained staff, evaluated employee performance, and recommended or initiated

promotions, transfers and disciplinary actions

Responsible for designing and implementing disaster recovery plan/business continuity

and reporting

Responsible for implementing all special projects and organizing quality control functions

Auditor

Dec 1994 Jan 2003 JP Morgan Chase Monroe, Louisiana

Formulated and maintained quality control objectives and coordinated objectives with

production procedures in cooperation with other managers to maximize quality, reliability

and also to minimize cost

Designed process and procedures for all servicing functions

Trained staff on process changes and implemented quality control checks

Responsible for performing monthly audits and reported findings to Senior level

management

Education Harding University Searcy, Arkansas

August 1986 December 1993

Bachelor of Science

Major: Sociology/Minor: English

References References are available on request.