Customer Service Director

Jessica Arendsen

**** **** **.

Holland, MI *****

616-***-****

********@****.****.***

EDUCATION

Grand Valley State University, Allendale, MI

Bachelor of Science: Communications

Minors: Public Relations and Advertising

Dean’s List Student

Graduated: April 2011 GPA: 3.4

EXPERIENCE

J’s Again Restaurant, Zeeland, MI

Server September 2005 - Present

• Promoted to person in charge (P.I.C.), which created responsibility of supervising

employees, decision making, and accommodating to customers when issues arise

• Provide customer service to all customers

• Promote current entrees and specials

• Use of communication skills to build relations with customer personnel

• Produced many regulars, which then increased revenue for the restaurant

• Perform open and closing duties

American Heart Association, Grand Rapids, MI

Intern September 2010 – May 2011

• Assisted Communications Director with pitching to media sources, writing

various letters for promotional purposes, and creating calendar events for media

sources

• Participated in stroke victim interviews during Women’s Stroke Event

• Social media admin

• Generated awareness of stroke victims by writing a newspaper feature story

• Portfolio available upon request.

Community Restaurant, Zeeland, MI

Server August 2006-January 2008

• Produced many regulars, which then increased revenue for the restaurant

• Provided customer service to all customers

• Performed opening and closing duties

ACTIVITIES

Child Care Volunteer, Ridge Kids at Ridge Point Church (2008-Present)

Zeeland Athletic Boosters Club Golf Outing Event Promotions (spring 2011)

Public Relations Student Society of America (fall 2009)

Grand Valley Intramural Sports (2009)

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