Customer Service Sales

Brian Patrick Bice

**** ********** ******

Huntsville, AL 35801

Phone 843-***-****

*********@*****.***

OBJECTIVE Secure a position in a production environment which will allow me to

utilize my experience in manufacturing operations and customer service

WORK HISTORY Nektar Therapeutics, Huntsville, AL

Oct. 2010 - July 2011 Production Planner III

• Created and maintained monthly and yearly production schedules based on firm customer

orders, forecasts, and production capacity

• Led weekly Production Meetings to discuss upcoming production, customer deliveries,

customer forecast, and resolve any problems that may impact production

• Established and maintained appropriate inventory levels for all raw materials based on

customer requirements that included safety stock levels, item master maintenance, bill of

material creation and lead times based on customer requirements

• Led weekly Raw Materials Meeting with Purchasing department to discuss material delivery

requirements based on production, material lead time, and raw material storage capacity

• Assisted Accounting on month end closings, inventory variances, and cycle count

requirements

• Communicated with Project Managers on customer deliveries and future customer

requirements including any special order requests

• Led weekly Materials Management meeting with Quality Control to discuss raw material

deliveries, re-evaluation of raw materials, and raw material inspection procedures

• Worked closely with material handlers to ensure proper movement of raw material through the

entire production process

• Reduced on-hand inventory by setting appropriate inventory levels, purging dead stock items,

and maintaining vendor communication on future delivery requirements and delivery dates

• Created raw material status report that included on- hand quantities, date and quantity needed

in production, open purchase order status, and reevaluation dates

Jacobs Engineering – Field Services Division, Goose Creek, SC

Nov. 2008 – Oct. 2010 Production Planner

• Production Planner for multi-million dollar project that consists of 176 modules and 9

production crews

• Created detailed work packages for each module and tracked the completion of the packages

through the manufacturing process

• Implemented new system of material flow that decreased the down time by production crews

and the material pull time by the warehouse that led to an overall increase in productivity

• Provided weekly project status reports on modules sent directly to the client

• Communicated closely with material expeditors at vendor sites to ensure timely delivery of

materials for present and future modules

• Provided reports on the status of material backlog, the module readiness percentage, module

completion percentage, and receiving reports for all team members on the project

• Managed daily activities for material handlers and resolved any material issues

• Assisted Engineering on the implementation of any bill of material changes and the forecasted

impact of the production schedule

• Communicated daily with Foreman and General Foreman on daily production rates, future

direction of each crew, shipping schedules, and resolved any concerns on current or future

modules

• Generated reports three months in advance containing information on future modules including

material shortages, engineering issues, projected start dates, and crew assignments

• Managed start and completion target dates that resulted in a 100% on time shipping rate

Southern Staircase, Summerville, SC

Oct. 2007 – Oct. 2008 Production Planner

• Implemented production planning standards and guidelines for Summerville facility

• Led and participated in weekly production meetings to review production rates, discuss any

schedule changes and oversee customer delivery schedule

• Updated and maintained dates in the system including daily production rates, future customer

deliveries, and any schedule changes

• Provided forecasted monthly sales figures, weekly production rates, delivery and installation

schedules, and special order material availability to branch manager

• Provided daily production schedules and shop orders to manufacturing based on the customer

requirements, production capacity analysis and material availability

• Created delivery and installation schedules to satisfy customer requirements

• Communicated closely with sales and customers on delivery status of product including JIT

delivery schedules

• Managed daily operations including manufacturing, delivery, customer service, order entry and

JIT schedules for satellite divisions in Myrtle Beach and Hilton Head

• Provided purchasing with material requirements based on installation requirements, production

rate requirements, and any special order material needed for all three divisions

• Created Bill of Material for new or updated products

• Managed the entire workflow process from point of sale through delivery and installation of

final product

Linde Material Handling Corporation, Summerville, SC

Dec. 2001- Sept. 2007 Master Scheduler/Planner – Modification Center

• Created and issued work orders to Manufacturing which included production rates of over 250

customized trucks a month resulting in monthly sales averaging 12 million dollars

• Managed and established appropriate inventory levels of over 2,500 components based on

production capacity, forecasting, and customer requirements

• Provided coordination between Production and Shipping to ensure on-time customer delivery

• Assisted Engineering and Quality with the implementation and impact analysis of Bill of

Material changes, including the forecasting of production schedules

• Provided Purchasing with material delivery requirements based on the forecasted production

requirements and evaluated the impact of procurement lead times

• Provided assistance to Accounting for inventory and production order variance

• Scheduled work orders for customer trucks based on truck availability, components, and

capacity

• Communicated with sales on delivery status of customer orders including the impact of any

special order requests

• Ensured that production targets were achieved by maintaining sub-component material

availability for the desired deliverables by serving as a real-time liaison with production

supervisors

Jan. 2001 – Oct. 2001 Fitel – Lucent Technologies, Carrollton, GA

Materials Planner

• Assisted in reducing inventory by 1.5 million dollars in 7 months by controlling inventory levels

and purging dead stock items

• Established and implemented Oracle 11i procedures for Purchasing Department during

implantation stage

• Managed appropriate inventory levels for over 800 components using Min/Max and MRP

planning methods

• Reviewed Bill of Materials to determine required materials, sequence of delivery, and quantities

necessary for the manufacture of products

• Assisted Accounting by ensuring inventory accuracy while implementing a systematic reduction

of all obsolete or slow moving stock items

Jan .1999 – Jan. 2001 Panasonic – Storage Battery Division, Columbus, GA

Production Planner

• Provided front line customer service including on time delivery and order confirmation

• Created weekly shipping schedules and coordinated all shipments with shipping surpervisor

• Managed a JIT delivery system for several large customers

• Scheduled the manufacturing processes of all sub-components based on finished goods

requirements and maintained appropriate inventory levels of all manufactured components

• Scheduled the finishing process and balanced finished goods requirements with available

production capacity and sub-component availability

EDUCATION Auburn University, Auburn, AL

August 1998 Bachelor of Science in Business Administration with a Management Concentration

COMPUTER SKILLS SAP, Oracle 11i, Syteline, JMMS, JDE, WinPCS, Microsoft Word, Microsoft Excel, Microsoft

Access, Microsoft Project

ORGANIZATIONS Working toward APICS certification

AWARDS Captain’s Choice Award – Jacobs Engineering

Contact this candidate