Customer Service Administrative Assistant

Micah Josche' Smith

*** ****** ***** **, ********, Georgia 31419

912-***-**** (cell)

*****.*******@*****.***

Objective: Seeking a permanent position as an Administrative/Office

Support for a fast-paced and diversified office environment, with potential

for growth.

Summary of Qualifications:

Over 10 year's general administrative and clerical support.

Over 5 year's retail experience.

Over 2 year's manufacturing experience.

Ability to multi-task to timely completion.

Effective communicator, self starter, and possess solid time management,

interpersonal, and organizational skills.

Dependable with proficient attention to detail along with the ability to

adapt to changes quickly and think conceptually.

Typing Speed 50wpm

Administrative:

Knowledge of computer operations, answering telephones, and screening

calls, give information to callers and effectively transfer misdirected

client request to an appropriate party.

Maintained detailed and organized shipping and receiving logs, damage

records, and back order logs. Truck scheduled manually and electronically.

Monitored and tracked materials entering ports via shipping manifest.

Performed administrative support task such as proofreading, preparing

reports, memos, letters and other documents, using word processing,

spreadsheet, database, or presentation software. Ability to follow

established procedures and perform work requiring considerable detail and

accuracy.

Keyed, audited, retrieved corporate documents, records, blueprints, and

reports. Interpreted technical documentation and business communication.

Updated and maintain client files. Arranged travel request when necessary.

Maintained office machines, monitor/replenish media such as disk, paper,

cards, or other office supplies. Receive, sort, and route mail/incoming

correspondence including faxes and email to perspective departments.

Member of and designed Logo for Quality of Work/Life (QWL) organization and

was editor of company newsletter.

Customer Service:

Greeted customers in a courteous, friendly, and professional manner. Listen

attentively to customer needs and concerns. Ascertain nature of business

and direct or escort them to specific destinations.

Exhibited excellent public relations skills and presented a positive first

impression to the public.

Contributed Ideas on ways to resolve problems to better serve the customer.

Solved problems that are sometimes unstructured and that may require

reliance on conceptual thinking.

Consulted other departments as appropriate to provide for and

interdisciplinary approach to the clients needs.

Offered solutions to issues that are often non-standard/non-routine and

require some clarification. Maintained broad knowledge of IT Logistic

Compliance's, client products and services.

Maintained current and accurate procedure manuals, which details the

processing requirements for each account. Such as Dick's Sporting Goods,

The Sports Authority, Sears, K-mart, Wal-mart, Home Depot, Sam's, Aafes,

Gold's Gym, Shopko/Pamida, Dunham's Sporting Goods, HSN, and Target

Distribution Centers.

Communications:

Proven ability to communicate effectively in diverse environments with

individuals/staff to ensure high quality and timely expedition of clients'

request.

Interfaced with clients via inbound or outbound calls or the internet for

the purpose of resolving routine problems with products and services.

Proficient at using Windows 95, Windows 7, Macros, Microsoft Office Suite,

Excel, Outlook, PowerPoint, Access, WordPerfect, Adobe Reader, JD Edwards,

AS400, Warehouse Management Systems (WMS), Lotus 1-2-3, DOS, Publisher,

Internet, Indaba, Maxload Pro 7.0, FedEX shipment systems, and UPS shipment

systems. Typing speed 50wpm.

Operated, managed and provided hardware and software support to multi-media

automated information systems (AIS) to include: mainframes, mini, and

microcomputers, Local area Networks (LAN's), Wide Area Networks (WAN's),

and telecommunications; applied diagnostic and restoral techniques

utilizing knowledge of electronic and operational system theory; advised on

capabilities, limitations, and condition of equipment; implemented

production control procedures including input/output quality control

support; implemented and monitor security procedures; performed assigned

mission organizational level maintenance and repair of Command, Control,

Communications, Computer, and Intelligence Systems.

Supervision:

Promoted teamwork, taking ownership, displaying a sense of urgency, acting

with integrity, encouraging openness, and a willingness to be adaptable.

Efforts resulted in achieving 100% P.A.C.E/D.I.C.E reports.

Employment History:

1989-1991 Radioman U.S. Navy

1991-1993 Office Assistant Gold's Gym/Powerhouse, Savannah, GA

1995-1996 Medical Records Via Christi St. Joseph Hospital, Wichita, KS

1996-1996 Data Entry Clerk Wesley Medical, Wichita, KS

1997-1997 Teller CSA Capitol Federal Savings, Wichita, KS

1998-1998 Data Entry Clerk Raytheon Beech, Wichita, KS

1998 -1999 Office Assistant Bombardier/Learjet, Wichita, KS

1999-2000 Distribution/Allocation Cititrends, Savannah, GA

2000-2002 Office Assistant Tidelands Behavioral Health, Savannah, GA

2002-2004 Office Administrative Assistant MedBank, Savannah, KS

2005-2005 Receptionist Cumulus Broadcasting (WJCL), Savannah, GA

2005-2006 Traffic/Logistics Clerk Icon Health and Fitness, Savannah, GA

2007-2009 Server Outback Steakhouse, Savannah, GA (#110*******

2009-2009 Receiving Clerk (Clerical) Dorel Juvenile Group, Bloomingdale, GA

2010-2010 Clerical Support Shanska USA Building INC., Valdosta, GA

2011-Present E-Commerce Goodwill Industries, Savannah, GA

Education:

Radioman "A" Tech School 3 semester units towards Associates Degree

Valdosta Technical College Georgia Work Ready Certified (Silver)

ID#902071371

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