Customer Service Quality Control

Fay Craft **** Wylie Drive Modesto CA 209-***-****

Objective To obtain a position where I can best utilize my managerial and professional administrative support

experience. Ideally with an organization that cultivates employee growth within the organization.

Experience 03/01 – Present………Stanislaus County Chief Executive Office

1010 10th Street, Modesto, CA 95354

Confidential Assistant III/IV

Provide oversight to various departments reviewing, researching, analyzing and processing personal action

forms submitted for accuracy (must be knowledgeable of County Policy, MOU’s, Military Leave policy and

agenda items approved by Board of Supervisors to process accurately); Process EDD Claims and provide

verification of employment to outside agencies as required; Assist management consultants running reports,

trending and analyzing data as required.

Recruitment Analyst - Assist departments with filling vacant positions: Review Requisition for completion,

create job flyer, post job announcement; Review submitted applications to determine if applicant meets

minimum requirements; notify applicants; invite applicants to test; proctor exams, assist with and on rating

panels and interview panels; audit rating sheets & notes. In addition to Recruitment Analyst duties, assist

customers inquiring about County jobs and guide them through the application process in person and via

phone. Collected, compiled and maintained various computer-generated reports; Prepared statistical data for

tracking and analyzing purposes Maintained confidential files;

Provide administrative support to Deputy Executive Officer and 2 managers: Attended meetings, took notes,

prepared and distributed Minutes; Made reservations and travel arrangements; acted as liaison between Deputy

and other staff members; .Research, collect and compiled data. Responsible for distributing, compiling and

analyzing department heads annual evaluation ; maintained Divisions expenditure report (prepared

requisitions/journal voucher/coding strips as required); scan/tabulate all training evaluations; update/maintain

departmental training records; update training material/handouts; created, distributed, compiled and analyzed

County-wide surveys; Ordered training materials & office supplies. Provided phone/counter support to Personnel;

Facilitated meetings/conferences; Taught trainings offered through the County.

7/98 – 3/01 Stanislaus County, D.A. Family Support Division

251 E Hackett, Modesto, CA 95358

Legal Clerk IV

Interview customers seeking Family Support services and/or applying for Social Services: review paperwork

submitted for sufficiency, obtain documentation required to obtain a legal action (attestation statement,

declarations, etc.); determined type of case to open/opened actual case file; performed research on custodial

parent; performed initial search/locate on absent parent; corresponded with other jurisdictions requesting

information or providing them with additional information.

10/97 – 7/98 – Legal Clerk II – Prepared and processed legal actions; sent documents to Court for filing and out

for process service – performed legal tracking on Orders to monitor & maintain Federal/State compliance;

recorded courtroom proceedings and was responsible for storage and rotation of all tapes; heavy data entry,

conforming and file marking.

2/84 – 10/95 West Coast Magnetics, Inc

Sunnyvale/Oakdale, CA

Production Control Manager - Managed Staff of 35

Directly responsible for: Production scheduling/planning, interview/hire/dismissal of employees, documentation

control, clarity of all blue/prints & production drawings released to production, employee training,

monitoring/tracking of employee accuracy, quality control. Supervised: Mark & Pack, Shipping & Receiving, New

Products Division. Consultant to Marketing & Engineering; Customer Service liaison; Safety Administrator.

Experienced in coil winding (machine and hand), solder pot technique, coating, baking and encapsulation, was

certified in wire wrap and solder technique.

Education 1995–1997 Humphreys College Modesto/Stockton, CA

Legal Business Administration and Paralegal Studies (completed 119 Quarter Units)

Contact this candidate