Customer Service Sales

Stephanie A. Lewis

***** ********* **** *********, **. 23146

Email:

abg57c@r.postjobfree.com

Phone: 804-***-****

SUMMARY:

. Adept at communicating effectively with customers, vendors, and staff.

. Ability to meet deadlines and communicate well with multiple individuals

about projects.

. 13 years of Financial/Mortgage background with a proven track record.

. Exceeded established standards of quality performance, well organized,

and able to work with minimal supervision with high levels of

communication.

PROFESSIONAL EXPERIENCE:

CCO Mortgage, RBS Citizens Bank Glen Allen, VA

09/08-11/10

Foreclosure Specialist

11/10-08/11

. Prepared bidding packages in a sufficient time for foreclosure sales.

. Ordered appropriate valuation reports that conflict with foreclosure

workflow.

. Maintained various reports on loans in default.

. Volunteered assistance to department manager and team members.

Senior Servicing Specialist I

. Serviced Release of Liability and Assumption requests.

. Processed Estate Claims.

. Reviewed and approved Trust correspondences for executed mortgages.

. Created workflow for special projects, reconciled audits, and assisted

with special loans.

Bank of America Richmond, VA

09/06-07/08

HSS/Support Work Flow Coordinator

. Supervised and motivated a team of 25 employees.

. Created new ideas to enhance daily processing workflow to moral the team.

. Supported processors/closing team members with daily duties to meet

monthly goals.

. Investigated and reconciled customer complaints, ensuring customer

satisfaction.

. Processed various loan types; FHA, VA, Conventional; with high volume

pipeline.

. Proactively managed daily and monthly reports.

Wachovia Bank Richmond, VA

04/06 - 08/06 Financial Specialist

. Prospected and identified qualifying leads for existing clients.

. Strengthen and developed a new of book business with existing customers.

. Consulted with bank customers to plan for their financial future.

. Processed mortgage loan applications and credit documents to be submitted

for loan approval.

. Adhered and managed daily collection reports to retain debt revenue.

SunTrust Mortgage Richmond, VA

02/05 - 05/05

Mortgage Loan Processor/Underwriter 1

07/05 - 04/06

. Accurately processed loan applications to be submitted to FNMA/Freddie

automated desktop underwriting system.

. Verified loan documents, income, assets, evaluate credit reports and

reconciliation of loan conditions for final approval manually.

. Maintained superior customer service to customers, realtors, banking

associates, and vendors

. Coached and mentored new associates under team management.

. Provided assistance to escrow/title companies for title clearance and

abstract research.

Aged Warehouse Operations Analyst

. Created and executed allonges, reformations and supporting documents

. Satisfied conditions and pins for sub-prime lenders for final approvals

under investor guidelines

. Retained original documents from settlement agencies, closing notaries,

county courthouses, appraisers and re-executed documents for the approved

borrowers to sign for sold accounts to outside lenders

Aames Home Loans Richmond, VA

01/05-09/04

Loan Officer

. Originated new loans for pre-qualified borrowers that did not meet rigid

credit standards of traditional bank and financial institutions.

. Serviced loans of borrowers with existing mortgage loans. Analyzed and

evaluated credit reports within the underwriting matrix.

. Demonstrated ability to exercise judgment and tact in communicating with

customers describing various Bank products such as FHA/VA/Conventional

loans.

. Reviewed HUD-1 settlement statements to ensure accuracy of closing RESPA

documents.

EDUCATION:

. 1991-1992 Virginia Commonwealth University - Business

. 1992 -1993 J. Sergeant Reynolds - Business

. 1993 -1994 Career Training Center - Business management courses

TECHNICAL SKILLS:

MS Word, Excel, PowerPoint, WordPerfect, FrontPage, Office 2000, XP,

Contour applications, Calyx, FHA/VA Certification, Fannie Mae Loan

software, Fidelity/LPS, MLS, VISIO, Mortgage Ware, Freddie Mac/Loan

Prospector, AUS Certificated, Certificate in General Sales

Contact this candidate