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Customer Service Technician

Location:
Chandler, AZ, 85224
Posted:
July 14, 2011

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Resume:

M ARC A. S TONE abg570@r.postjobfree.com

**** ***** ******** ***** ********, Az 85224 320

*** ****

Testing Supervisor, CTDI 06/2010 to

present

In charge of all testing procedures and ensured all cable modems and boxes were in working

order.

Ensure we make deadline on getting all inventory out on time.

Installation and service technician, Mid State Rainsoft 05/2008 to 05/2010

I N S TA L L AT I O N A N D S E RV I C E T E C H N I C A I N : A S S E M B L E D A N D I N S TA L L E D WAT E R S O F T N E R S A N D D R I N K I N G S Y S T E M S A S

WEL L AS PERFORMING SERVICE TO THEM AS NEE DE D

~ E L EC T R O N I C S T EC H N I C I A N ~ E Q UI P M E N T R E PAI R ER ~

~ S E C R E T S E C U R I T Y C L E A R A N C E ~

AVIONIC SYSTEM SUPPORT: Serve as electronics technician and inspector performing troubleshooting, testing,

maintenance, and repair of electronic communications and navigation components and systems.

CUSTOMER SERVICE AND SUPPORT: Respond to problems, troubleshoot and isolate system malfunctions, and initiate

corrections to maintain the highest levels of electronic systems reliability and availability.

ELECTRONIC SYSTEMS: Analog and Digital Circuits; DC Theory; AC Theory; Solid State Theory; Digital Logic;

Computer and Network Systems; Sonar; and Navigation and Communications Systems.

COMPUTER SKILLS: Experience with Personal Computers; Microsoft Windows Operating Systems; Microsoft Office

Software (Word, Excel, PowerPoint, Outlook, and Internet Explorer).

P R O F E S S I O N A L E X P E R I E N C E

Electronics Technician Petty Officer, United States Navy, USS Topeka 06/2006 to 03/2008

Serve as electronics technician troubleshooting, testing, maintaining, and repairing electronic equipment, components,

and systems associated with Sonar navigation systems.

Complete inspections, repairs, and service of electronic equipment and perform quality assurance inspections to

ensure the highest level of equipment reliability and availability

Ensure maintenance, troubleshooting, and repair in accordance with Naval Maintenance Program directives

Utilize and maintain specialized test equipment and precision instruments such as micrometers and gauges

Maintain and calibrate quality control equipment and ensure the use of applicable blueprints and manuals

Serve as Auxiliary Workstation Operator providing recommendations and essential backup to the Sonar Supervisor

Perform Repair Parts Petty Officer duties for the Sonar Division, ensuring the availability of repair parts resulting in

reduced equipment down time

Ensured navigation equipment (Sonar) availability facilitating safe and effective operation during Western Pacific

deployment in shallow water and high contact density environments

Stood watch ensuring safety of ship and everybody and all equipment on board which consisted of taking logs and

making ship wide announcements.

Petty Officer Sonar Technician, United States Navy, USS Salt Lake City 04/2004 to 06/2006

Provided leadership and direction to subordinate personnel, provided technical and maintenance support for the sonar

division, and participated in material and supply management and control including hazardous material disposition.

Demonstrated expertise in AN/BQQ 10 Sonar Suite installation ensuring conversion and implementation of all

previous required qualifications; allowed Sonar division to complete AN/BQQ 10 Phase IV certification

Stood watch as Passive Broadband Operator providing essential support for two successful Western Pacific cruises

Instrumental part of Hazardous Material Disposal Program and as Deck Division Repair Parts Petty Officer

Ensured onboard availability of all required parts and supplies ahead of schedule and organized thousands of items

in the ship’s storage facility

E D U C AT I O N A N D T R A I N I N G

Perham High School, Perham, MN, Graduated 1999

S P E C I A L I Z E D T R A I N I N G

Sonar Technician Submarine, Class A Submarine School; Tactical Computers and Network Operator Naval Submarine

School; Atmospheric Layers and Their Effects on Radio Wave Propagation; A+ Certification Part 1; DOD Information

Assurance Awareness; General Mechanical Systems; Tactical Computers and Network Operator; Computer And Network

Systems Administration; Underwater Acoustics; Basic Electronics; Digital Electronics; Digital Systems Troubleshooting

and Maintenance; Solid State Electronics

A WA R D S

Meritorious Unit Commendation; Battle “E” Ribbon; Good Conduct Medal; Navy Expeditionary Medal; National

Defense Service Medal; Sea Service Deployment Ribbons (2); Submarine Warfare Medal



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