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Customer Service Engineer

Location:
Bluffton, SC, 29910
Posted:
July 14, 2011

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Resume:

Jaime A Valbuena

Objective

Executive assistant position allowing for parlay of demonstrated organization, customer service, communication, personnel and project management skills proven by 15 years of successful, profitable self-employment.

Profile

Motivated, personable business professional with multiple college degrees and a successful 15 - year track record of profitable small business ownership. Talent for quickly mastering technology. Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential records and personnel records.

Flexible and versatile – able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments. Excellent team-building skills.

Skills Summary

1. Personnel Management

2. Report Preparation

3. Written Correspondence

4. General Office Skills

5. Interpreter and translator

6. Start new projects from scratch

1. Computer Savvy

2. Customer Service

3. Personnel Management

4. Advisor

5. Consultant

6. Project Management

1. Professional Presentations

2. Inventory logistics skills

3. Professional Presentations

4. Teacher & Trainer

5. Production Management

6. Benefits accountant

Professional Experience

Communication: Reports/Presentations/TECHNOLOGY

1. Author professional correspondence to customers and vendors.

2. Design and deliver series of classes for local businesses, providing counseling and educating employees on proper techniques.

3. Conduct small-group sessions on personnel training.

4. Rapidly learn and master varied computer programs.

PERSONNEL/HR RESOURCES/Problem Solving

1. Provide impeccable customer service:

1. Built a personnel promotion ladder for a technical division (over 300 technicians)

1. Develop and implement spreadsheets to do payrolls:

1. Launched a simple spreadsheet to pay bus drivers getting paid by trips.

2. Create special promotions, as rewards for better employee performance.

3. Develop spred sheet to do housekeeping payroll

1. Advise future retirees for retirement benefits

1. Calculate the amount of retirement payroll and benefits.

2. Calculate the amount for social security that an employee pays.

DETAIL MASTERY & Organization

1. Manage all aspects of day-to-day operations as owner of Hausval, Ltd.:

1. Meetings with accountant, comptroller.

2. Revise procurement of tools, equipment, supplies etc.

3. Clientele scheduling for busy office averaging 20 appointments weekly.

4. Finances: accounts payable/receivable, invoicing, budgeting.

5. Supervision of personnel.

Employment History

JANUARY 2011-PRESENT, ENGINEER 1, Marriot Barony Beach Club, Hilton Head Island, South Carolina.

2010 – PRESENT, TRANSLATOR INMIGRATION, MEDICAL & COURT DOCUMENTS, Bluffton, Hilton Head, Beaufort, Hardeeville, Richland, and Savannah, South Carolina, Georgia.

2010 – PRESENT, COURT HOUSE INTERPRETER, Hardeeville, Richland, Bluffton, Hilton Head, Work in Conjunction with Mr. Henry Roldan.

2007 – 2010, CO-OWNER, MANAGER, THE GARRICK GROUP, Oakland Park, Florida. Intermediary Company dedicated to deal with commodities (Oil, sugar, cement, scrap metal, gold bullions, coal etc).

2003 – 2008, MATH TUTOR (FCAT,ALGEBRA 1-2, GEOMETRY), MATH TEACHER SUBSTITUTE TEACHER,, MIAMI DADE SCHOOL BOARD, Private customers, American senior high school, Miami lakes, Florida; North Miami Senior High School, Miami gardens, Florida; North Western Senior High, Miami Florida; Nautilus Middle school, Private customers, Miami Beach Florida.

2003-2004 CASHIER, BIRD AND GIFT STORE ATTENDANT, Parrot Jungle Island, Watson Island, and Miami, Florida.

2003 – SELLER, Standard Parking, Miami Beach, Florida.

2002 - CASHIER, Melrose Park Service Station, Fort Lauderdale, Florida.

1997 – 2001 HUMAN RESOURCES MANAGER, Industria de Caucho Hevea, Calzado Hevea, Cali branch.

1996 – 1997 HIGH LEVEL SCHOOL TEACHER, Corporacion para La Educacion Superior “MIGUEL Camacho Perea”, Cali, Colombia, Mathematics and Computers.

1988 - 1997 PROPIETOR, GENERAL MANAGER, Hausval ltda, Cali, Colombia. Sales, consulting Industries in Hard Metal Cutting Tools, Fluids, Special devices. Trips to SERMATEC, Sestaozinho, Sao Paulo, Brazil; CINCINATTI MILACRON, Detroit, Michigan; VALENITE, Detroit, Michigan; GREENFIELD, Augusta, Georgia.

1985 – 1989 HIGH SCHOOL ENGLISH TEACHER (nigh time), Ateneo De Cali: Cali, Colombia, English, Mathematics.

1995 - 1996 CONSULTANT, Maquigraf S.A, Cali, Colombia; Human resourses, budgeting project, production of paper converting machines machining processes, timing plant flow, layout, assemblies, final product. Organize Purchasing Department.

1985 - 1987 CONSULTANT, Several Companies; Human resourses, Cali, Colombia; welding machines, hard metal fillings, soldering rods. UHF, VHF antennas. Installing shoe conveyor train. Intercom Systems.

1979 - 1984 STAFF ENGINEERS, SALES ENGINEER: Carvajal S.A., Cali, Colombia; budgeting and costing new product lines, spare parts warehousing, develop raster for service personnel, develop and implement hard copy forms for warranty service, developed and implemented service policies for newly added product line. Trips to: Japan: TEC, United States: TEC America, Canada: AES Technical Department.

1989 – 1981 TRANSLATOR, Carvajal S.A., Cali, Colombia, Translate technical books for Mc Graw Hill from Spanish to English.

1978 - 1979 DEVELOPMENT ENGINEER, Industria De Caucho Hevea, Bogotá, Colombia installation of polyurethane sole production plant. Budgeting, Human resources.

1977 - 1978 TECHNICAL MANAGER, Inversiones Penalosa, Bogotá, Colombia; Budgeting, projecting and organizing customer service department for photocopiers and cash registers division. Trip to Grand Rapids: Data terminal systems, RC Allen and trip to Miami: Saxon.

1976 - 1977 SENIOR MANAGER, Industria De Caucho Hevea, Bogotá, Colombia; Human resourses budgets, imports, production, planning, sales, shipment and warehousing. Shoe manufacturing business.

1970 - 1976 PRODUCTION ENGINEER, PROJECT ENGINEER, PLANNING MANAGER, Sharp De Colombia, Cali, Colombia; Project Management of budgeting and costing projects involving production of several electronic devices simultaneously, quality control of processes and materials. Mounting of a record changer plant. Trips to Sturbridge, England and Madrid Spain.

1975 - 1976 PROJECT ENGINEER, Periodico el pueblo, Cali, Colombia. Mounting a newspaper press.

Translate News Paper Goss Urbanite Press Manuals, training and orientation of in house pressman, simultaneous translation.

1967 springtime, DRAFTSMAN, SURVEYOR, ENGINEERING ASSISTANCE, Kerr McGee Uranium Mine, Grants New Mexico, USA.

1967 – 1968 MATEMATICS GRADER (monitor), Texas A & I University, Kingsville Texas, USA.

1966 – Springtime, DRAFTSMAN, Lee T. Purcel Consultant Engineers, Wayne New Jersey, USA.

1964. DRAFTSMAN, Governacion De Cundinamarca, Bogotá, Colombia

Education

HIGH SCHOOL: Colegio Enmanuel D'alzon, Bogotá, Colombia graduated in November 1962. Valedictorian 1962. IN November 1962

UNIVERSITY: UNIVERSIDAD DE LOS ANDES, Bogota, Colombia, Merit Scholarship 1963, 64, 65

TEXAS A & I UNIVERSITY, KINGSVILLE TEXAS, BS Electrical Engineering May 1969. Fraternity member, treasurer of international student forum, Honor rolls fall 1967, good neighbor scholarship. Minor in mathematics.

NOVA SOUTHWESTERN UNIVERSITY, Broward County, Florida, Masters Degree in Science 2008, (still lacking one credit).

COURSES: Pert-CPM, Safety for supervisors. After sales servicing. Product design.

110 Haigler Blvd, apt 615 Bluffton, SC 29910 843-***-**** abg56y@r.postjobfree.com

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