Human Resources Customer Service

PAMELA ARMSTRONG, PHR

*** ******* ******, ******* ****, MS 38916

(Cell) 864-***-****

***.*********@*******.*** or *******@*******.***

Accomplished human resources (HR) and legal professional with ten (10) years of combined

experience in diversity and inclusion matters, employment law, and customer relations. Loyal,

hardworking individual with solid analytical, communication, and interpersonal skills capable of

working effectively and leading at all organizational levels. Seeking challenging role that will

afford the opportunity to provide uncompromising HR service in a progressive corporate

environment.

EDUCATIONAL EXPERIENCE

Master of Arts in Human Resources, 2008

Webster University, Greenville, SC

Bachelor of Science, 2004

Limestone College, Gaffney, SC

Associate of Science, 1993

Northwest College, Senatobia, MS

PROFESSIONAL EXPERIENCE

Human Resource Manager/Title IX Coordinator/ADA Coordinator

Clemson University November 2010 – Present

Investigates and mediates complaints of harassment and discrimination.

Administers sexual harassment and non-discrimination polices for faculty, staff and students.

Serves as the University’s ADA Coordinator ensuring compliance with Title II of the

Americans with Disabilities Act and Section 504 of the Rehabilitation Act.

Provides training in ADA/FMLA, harassment and discrimination.

Respond to all inquires for compliance to Title VI.

Assists General Counsel in responding to EEOC complaints.

Supervises HR Specialist.

Director of Recruiting and Human Resources

Legacy Healthcare Services October 2009 – August 2010

Directed recruiting processes to ensure consistency, efficiency, and compliance with federal

and company standards.

Supervised, directed, led and managed a team of three (3) internal recruiters.

Managed a network of third party agencies and vendors.

Designed and implemented recruiting tools, metrics and resources. (i.e. ATS)

Conducted performance reviews.

Participated in Career Fairs – employment and education.

Visited facilities to evaluate employee engagement and morale.

Regional Human Resource Manager

Food Lion, LLC February 2008 – October 2009

Managed all Associate Relations functions for a retail district(s) in the

Greenville/Spartanburg, SC and Asheville, NC Markets for up to 4000 associates (40-60

retail stores).

Served as a strategic business partner and a change agent within organizational business

functions.

Provided training in performance management, harassment awareness, union avoidance,

recruiting/interviewing, ADA/FMLA, working off the clock/FLSA/DOL, OSHA, Open

Door/Peer Review and other associate related issues as needed.

Investigated reported violations and complaints. Responsible for providing objective analysis,

rationale and decision making. Advised appropriate personnel of corrective actions required.

Approved FMLA, return to work and light duty requests.

Diversity/HR Legal Analyst

Denny’s, Inc., Spartanburg, SC March 2006 – July 2007

Accountable to the Sr. Vice President of Human Resources & Diversity with dotted-line reporting to

the Sr. Director of Litigation & Employment.

Conducted legal analysis of discrimination complaints received by Denny’s Customer Relations

Department, state and federal administrative agencies, and civil rights organizations.

Recommended corrective action to field human resource managers and area managers.

Proactively launched and maintained electronic tracking system of complaints to identify trends and

patterns by regions.

Developed and implemented intervention training for high-complaint restaurant units.

Supervised Customer Service Intake Specialist.

Facilitated some recruitment of field operational and human resources field positions.

Qualified Domestic Relations Order (QDRO) Administrator

Michelin North America, Inc., Greenville, SC April 2003 – February 2006

Analyzed all proposed domestic relations orders received from outside counsel to ascertain

compliance with legal and company guidelines.

Froze and separated employee retirement and/or 401(k) savings accounts when warranted.

Collected and analyzed employee benefits data (i.e., payroll, personnel records, savings, retirement,

insurance) to respond to court issued subpoenas.

Corresponded with outside attorneys, employees and/or ex-spouses to ensure full understanding of

available benefits.

Maintained records and created statistical reports for incoming EEOC charges and lawsuits.

Created and maintained Access® database to track all QDROs for record keeping purposes

Active member of the Michelin Workplace Violence Committee.

Solicited buy-in, launched, and lead company-wide Domestic Violence Awareness Program.

Paralegal

Henson Law Firm, Spartanburg, SC December 2001 – April 2003

Managed excessive caseload with over 150 clients.

Prepared legal documents and settlement correspondence.

Negotiated with insurance adjusters and clients to fairly settle claims.

Junior Buyer/Material Planner

Alcoa Fujikura, Ltd., Duncan, SC June 1998 – May 2001

Transferred from Houston, MS to Duncan, SC facility in a corporate restructuring.

Prepared daily inventory reports to determine procurement needs.

Negotiated with multi-cultural, international vendors and suppliers to obtain competitive pricing.

Served as liaison between the sales and manufacturing departments.

As procurement leader for Oracle implementation, trained all departmental members.

Using independent judgment, maintained inventory at sufficient quantities.

Paralegal

Law Offices of Gary R. Parvin, Coffeeville, MS June 1997 – July 1998

Interviewed clients and medical experts in disability related cases.

Managed clients to ensure continued medical treatment.

Completed Social Security forms on a timely basis to ensure that deadlines were met.

Gathered and interpreted medical records and reports.

Prepared briefs to Administrative Law Judges at the Social Security Office of Hearings & Appeals.

CERTIFICATION

Professional in Human Resources (PHR), January 2009

ELI Civil Treatment

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