Customer Service Sales

RACHEL M. KING

____________________________________________________________________________

_____

*** ******* **** ****: 724-***-****

Johnstown, PA 15904

***************@*******.***

____________________________________________________________________________

_____

Education:

August 1998 - April 1999 (completed one semester)

University of Pittsburgh at Greensburg, PA

June 1998 - August 1998 (completed one summer course)

University of Pittsburgh at Greensburg, PA

Graduated - June 1998

Franklin Regional High School, Murrysville, PA

_______________________________________________________________

Work Experience:

Bonya Gazza & DeGory, LLP August 2006 -

Present

Indiana, Pennsylvania

Full time legal assistant/secretary to senior partner

Clerical:

. read, print and respond to incoming emails,

photocopying, answer telephone, call clients, type

out dictation from dictaphone

. draft documents (i.e. letters, emails, memos,

agreements, leases, etc.), create exhibits to

agreements and leases, draft and organize title

reports

. office filing, create new client files and organize

existing client files, distribute mail, order office

supplies, make reservations for law seminars, prepare

office deposit

Billing:

. collect monthly timeslips from seven attorneys, input amount of time

and description of work in Quickbooks computer program, print pre-

billing statements for attorney review, mail final statements to

clients, log client billing amounts into ledger books, take client

telephone calls regarding billing and payment inquiries

Personal Errands (inside and outside of office):

. place orders (i.e. books, clothing, etc.), pay personal monthly bills

(i.e. credit cards, utilities, etc.), make deposits and balance

personal checkbook, make reservations for dinners and family vacations

. create quarterly newsletters for a private fishing club

. past work for the Indiana County Republican Executive Committee -

track donations, prepare and send thank you letters to

contributors, help organize fundraising events, prepare and mail

invitations for fundraising events

McKenna & Associates, P.C. October 2003 -

August 2006

Pittsburgh, Pennsylvania

Full time legal assistant/secretary

Clerical:

. answered telephone, general office filing, created new client files

and organized existing client files, photocopying, distributed

mail, interview potential clients, consolidate monthly calendars

Rachel M. King

Page 2

. prepared/typed dictated letters, memos, pleadings, discovery, motions,

notices and other various legal documents, scheduled motions,

hearings, meetings, depositions and court reporters for depositions,

continued arbitrations and filed legal documents

Bookkeeping:

. prepared deposits, balanced bank statements, checking, savings and

escrow accounts, tracked client payments, distributed settlement

money, submitted information to insurance company for payment,

entered attorney time and client costs into billing program, paid

monthly bills, sent clients their monthly statements

Dollar Bank May 2003 - October 2003

Pittsburgh, Pennsylvania

Full time Private Banking Associate

. took care of needs of private banking customers (i.e. performed

customer account maintenance, completed account transfer requests,

opened new accounts, filing, inputed customer loan information,

ordered supplies, assisted and/or worked at other private banking

offices

Citizens Bank July 2000 - May

2003

Plum Borough, Pennsylvania

Full-time teller, with a promotion after a year to Sales and Service

Representative

. customer account maintenance, opened variety of deposit accounts,

closed home equity loans and unsecured loans, telemarketing,

customer profiling, monthly supply orders

Internal Training Classes: loans, sales, telemarketing, customer profiling

and customer service skills

Awards: quarterly goal awards and an award for being the best sales

representative in the region

Hoss's Steak and Sea House August 1996 - June

2000

Murrysville, Pennsylvania

Full-time cashier, order taker, hostess, busser, server, dishwasher, salad

bar, cook. Certified department trainer for employees and managers. Board

of Directors in 2000.

Awards: April 2000 Employee of the Month

Advertising Work: March 2000 - Appeared in commercials as the "Hossgirl,",

in-store posters and billboards

_____________________________________________________________

References: Available upon request

Contact this candidate