Manager Customer Service

Kymberly S. Adame

**** ******* *****, *********, ** 92506 951-***-****

abg52y@r.postjobfree.com

Objective: to OBTAIN A position where my SKILLS AND experience can be

utilized

Experience

FAIR HOUSING COUNCIL OF RIVERSIDE COUNTY

ADMINISTRATIVE ASSISTANT/ INFORMAL HEARING OFFICER, RIVERSIDE, CA

MARCH 2009-APRIL 2010

ASSIST PROGRAM MANAGERS WITH VARIOUS PROJECTS LANDLORD/TENANT

DISPUTE RESOLUTION FAIR HOUSING LAWS PERTAINING TO LANDLORD/TENANT

QUESTIONS AND COMPLAINTS. ASSIST CLIENTS WITH DISCLOSURE PACKET FORMS

AND ANSWER CLIENT QUESTIONS. ORDERING, PHONES, COMPUTER, HUMAN

RESOURCES, INTERVIEWING PROCEDURES. DEALING WITH THE PUBLIC ON VARIOUS

LEVELS. ADMINISTER FAIR HOUSING HEARINGS FOR HOUSING AUTHORITY FOR THE

SECTION 8 FEDERAL HOUSING PROGRAM BASING ALL DECISION ON THE CODE OF

FEDERAL REGULATIONS (CFR), REPORTS, SCHEDULING OF CLIENTS, COUNSELOR

MAX - FORECLOSURE DATA ENTRY. MS WORD, MS ACCESS. NETWORKING WITH

OTHER ORGANIZATIONS TO ASSIST THE COMMUNITY WITH THEIR NEEDS.

DARLING LAW OFFICES

HEAD PARALEGAL/ASSISTANT OFFICE MANAGER, RIVERSIDE, CA

JULY 2005-MARCH 2009

CLIENT RELATIONS, INTERVIEWING CLIENTS, ASSIST CLIENTS WITH TRUST

QUESTIONS AND EXPLANATION OF TRUST DOCUMENTS, POWER OF ATTORNEYS,

AMENDMENTS. IN DEPT KNOWLEDGE OF PC 13100 FORMS AND ASSISTS CLIENTS IN

FILLING OUT. ASSIST CLIENTS IN TRANSFERRING OF ASSETS INTO THE FAMILY

TRUST. ASSIST CLIENTS IN TRUST ADMINISTRATION. PROBATE PROCEEDINGS.

OFFICE MANAGEMENT INCLUDES: QUICKBOOKS, PAYROLL TAXES, QUARTERLY

TAXES, IRS FORMS. APPOINTMENT SETTING FOR VARIOUS ATTORNEYS. SETTING

UP VARIOUS SEMINARS THROUGHOUT THE INLAND EMPIRE AREA. ACCOUNTS

RECEIVABLE AND PAYABLE. PROJECT MANAGER FOR NEW CONSTRUCTION OF

BUILDING. PERSONAL ASSISTANT TO SCOTT DARLING, OWNER OF DARLING LAW

OFFICES, MAKING TRAVEL ARRANGEMENT AND PERSONAL ACCOUNTS.

STARBUCKS COFFEE INC.

ASSISTANT STORE MANAGER, RIVERSIDE, CA

SEPTEMBER 2004-JULY-2005

DEVELOP WEEKLY BUDGETARY FORECASTS FOR LOCAL STORE AND ENSURE

FORECASTS MEET CORPORATE GUIDELINES, SERVED ON TEAM THAT CREATED SHORT

AND LONG-TERM STORE OBJECTIVES IN ACCORDANCE WITH STORE GOALS,

PARTICIPATED IN LOCAL JOB FAIRS, CONDUCTED WEEKLY INTERVIEWS, CUSTOMER

SERVICE/QUALITY CONCERNS, TRAINING OF NEW EMPLOYEES, INVENTORY AND

DAILY ACCOUNTING OF STORE PROFIT AND LOSS, BANK DEPOSITS, SALES

PROMOTIONS, MAINTAIN OSHA HEALTH AND SAFETY GUIDELINES, IMPLEMENT

SAFETY AND HEALTH STANDARDS AT LOCAL STORE

JURUPA UNIFIED SCHOOL DISTRICT. SEPTEMBER 1999

SEPTEMBER 2004

Elementary School Cafeteria Manager

Student and non-certificated staff supervision, customer service with

parents and administrative/teaching staff. Review Federal Lunch

Program applications. Maintain institutional Health & Safety

guidelines. Track daily account activity. Compile and Balance daily,

weekly and monthly reports. Complete reports based on government

nutritional guidelines. Maintain accurate records for document

program compliance. Recipient of the Classified Employee of the Year

for 2001-2002 for my School.

Riverside Unified School District

June 1998-June 1999

Food Service Worker

Food service in school setting. Maintained daily records of activity

and completed needed inventory/ordering for assigned station.

Golden Corral/Uptown Buffet/Little Caesar's

Manager/Crew Leader/Server

1995 - April 1998

Customer Service, training of new servers, ordering, inventory,

scheduling, floor planning, stocking opening/closing, and bank

deposits. Progressed from server to Manager of franchise location.

Profit/loss record keeping, daily, weekly, monthly status reports.

REGAIN

Office Assistant/Receptionist

1989-1994

General clerical, answer phones and greet clients.

EDUCATION

SAGE COLLEGE-PARALEGAL PROGRAM - 2010 CURRENTLY ATTENDING

MARIC COLLEGE RIVERSIDE, CA

LEGAL ADMINISTRATIVE ASSISTANT: GRADUATION JULY 22, 2005 GPA 3.75

EDUCATIONAL OPTIONS CENTER, RIVERSIDE, CA

COMPUTERIZED OFFICE APPLICATIONS / WORD PROCESSING CERTIFICATE 1998

SPECIALIZED SKILLS

EXCELLENT MATH, COMMUNICATION AND COMPUTER SKILLS.

In depth knowledge of MS Word 2007, Power Point & Outlook 2007,

Typing 50 wpm

Basic knowledge of Tort Law, Contract Law, Family Law

In depth knowledge of Wills, Trust and Estates.

Government employment clearance

Church Leader, Public Relations Director for, Church of God of

Prophecy- implemented emergency food program for local church,

community outreach events.

Organized International Mission Trips to West Africa

Board Member Villegas Park Advisory

Eleanor Grier Leadership Training

Conversational Spanish

Notary Public commission ending 2014

RELATED SKILLS

SUPERIOR TELEPHONE AND VERBAL SKILLS. I HAVE THE ABILITY TO INTERACT

WITH A WIDE VARIETY OF INDIVIDUALS IN MANY DIFFERENT SETTINGS. FAIR

HOUSING I DEALT WITH LANDLORD/TENANTS ISSUE AND INFORMAL HEARINGS FOR

SECTION 8 TENANTS. WITHIN THE DARLING LAW OFFICES, I DEALT WITH CLIENTS,

ATTORNEYS, ACCOUNTANTS. WITHIN THE SCHOOL DISTRICT I DEALT WITH

STUDENTS, PARENTS, ADMINISTRATION AND VENDORS. AS A RESTAURANT MANAGER I

DEALT WITH CUSTOMER COMPLAINTS AND SERVICE/QUALITY ISSUES. IN MORTGAGE

LOAN PROCESSING, I ASSISTED CLIENTS WITH COMPLEX FORMS AND APPLICATION.

IN ALL MY POSITIONS I HAVE HAD THE RESPONSIBILITY OF MAINTAINING

ACCURATE RECORDS AND COMPLETING THE DATA NECESSARY TO DEMONSTRATE

PROGRAM(S) COMPLIANCE

I have demonstrated the ability to learn new tasks and processes quickly

and apply them to the work requirements. In all of my positions, I have

rapidly progressed to supervisory or management level due to this ability

to learn.

Work skills and ethics were recognized by my selection as the "Classified

Employee of the Year" from Van Buren Elementary School for 2001-2002

REFERENCES AVAILABLE UPON REQUEST

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