Customer Service Real Estate

COURTNEY J. ARTIS

**** ********* ****, ****** ******, NC 27526

abg52w@r.postjobfree.com 919-***-****

AREAS OF EXPERTISE

Proven success in recruitment programs and staff development initiatives.

Expert communicator. Able to resolve conflicts and negotiate positive

outcomes. Experience in

( Employee relations ( Compensation

( Employee Development and Training ( Program and Event

Management

( Policies and Procedures ( Mediation / Dispute

Resolution

( Recruitment and Retention ( Confidential Record

Keeping

WORK EXPERIENCE

Closing Agent, Finish Line Signings, Raleigh, NC, 2008 to present

( Facilitated multiple on site real estate closings exhibiting great

communication skills.

( Prepared and reviewed legal documents necessary for real estate

closings in a time sensitive manner.

( Liaison between lender and buyer, consistently received high client

reviews.

( Completed and returned documents to lender maintaining a 100% accuracy

rating.

Doc. Specialist, HR Professional, Cornerstone Residential Care, Chapel

Hill, NC, 2008 to 2010

Managed a broad range of administrative functions including personnel file

management, employee screening/hiring/orientation, and planning of staff

training/development programs.

( Audited, corrected, and maintained detailed components of all case files

for staff and clients, eliminating 100% of document related facility fines

during State audit.

( Reviewed, authorized, and managed case files for clients to ensure the

facility operated within required standards.

( Implemented an online system for required daily notes, adhering to

State confidentiality requirements, reducing necessary paperwork and errors

by 60%.

( Co-authored and updated employee policies and procedures to meet new

required standards.

( Processed all new hire, leave, termination, and payroll paperwork

ensuring 100% compliance with various state laws and regulatory mandates.

( Hands on experience in employee relations, compensation, employee

development and training.

Co-Owner, Manager, Courtney Artis Salon, Rocky Mount, NC, 2003 to 2008

Developed a strong ability to read and understand information and ideas

presented in writing and apply general rules to specific problems.

( Implemented strategic plans for talent acquisition, retention, and

succession planning.

( Co-authored company's employee manual including policies to ensure

salon compliance and increased employee morale.

( Maintained records and compiled reports concerning personnel-related

data such as hires, absenteeism rates, and client satisfaction.

( Provided maintenance regarding staff training curriculum.

( Increased client retention by providing formal training on customer

service, dress for success, personal performance assessment, and safety.

( Forecasted future staffing needs and developed new programs to attract

and retain staff.

( Conducted exit interviews to identify reasons for employee turnover.

( Managed the day-to-day operations of the salon.

Stylist, Regis Hairstylists, Rocky Mount, NC, 2000 to 2003

( Provided hairstyling services to clients.

( Assisted with maintenance of personnel files.

( Maintained safety standards and cleanliness, developed new customers.

Program Planner, Braswell Memorial Library, Rocky Mount, NC, 1998 to 2000

( Developed and executed innovative reading programs for children.

( Created attractive and exciting bulletin boards and marketing material.

( Managed multiple projects and prioritized to meet deadlines.

VOLUNTEER EXPERIENCE

Lead Event Coordinator, KCC Youngsville, Inc., Youngsville, NC, 2005 to

2010

Accomplished lead events coordinator with more than 4 years of experience

working within the non-profit sector. Lead the recruitment and training of

more than 75 volunteers for special events such as walkathons, fun days,

grand opening events, and corporate banquets. Creatively developed detailed

ideas and plans for events designed to develop community awareness. Set

and ensured the satisfaction of event goals.

( Planned, organized, and managed various events with budgets ranging from

$1500 to $75,000.

( Established budgets, reviewed locations, and chose venues.

. Experience recruiting, training and delegating assigned tasks to

volunteers and event supporters.

. 10+ years in customer service. Direct point of contact for clients,

vendors, volunteers, and

community participants.

. Demonstrated organizational and time management skills.

. Ability to work well within a team, handle multiple tasks, identify

and swiftly solve problems.

( Directed the planning and execution of special events

( Worked directly with printers to design and produce all marketing

materials

( Built and maintained key volunteer relationships with business owners.

( Recruited, trained, coached, and evaluated the performance of

volunteers.

( Worked in a team environment to effectively represent the organization's

mission.

Strong computer proficiency skills including excel, word, power point, and

Apple programs.

EDUCATION

B.S. in Criminal Justice NC Central University, Durham, NC

Courses in Research and Investigations, Criminal Law and American Legal

System

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