Customer Service Human Resources
Resume:
MARY KIENER
**** ******** **, # ***, ******** IL 60091 - ********@***.*** -
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PROFESSIONAL EXPERIENCE
Howe Barnes Hoefer & Arnett, Inc., Chicago, IL
06/06 - current
Human Resources Manager
Reporting to the Chief Operating Officer, design, plan and implement
Regional HR programs and
policies including employee relations, benefits and staffing for Associates
in multiple locations.
. Interact with senior leaders including legal counsel and
managers to deliver the most effective and efficient solutions
for on boarding, employee relations, benefit administration,
compliance, training, reduction in workforce and exit
interviews.
. Manage and interpret complete benefit administration including
new hire orientation, open enrollment,
medical, short and long term disability, flexible spending and
401k plan.
. Responsible for recruiting and staffing, i.e., sales leaders,
office services, operations, accounting and IT.
. Designed and executed various employee reports, and training
programs.
. Initiated and developed relationships and negotiated rates with
vendors for recruiting, benefits and employee assistance
program.
. Served as liaison and primary contact for two mergers.
. Coach, counsel, train and manage annual performance appraisal
process.
. Maintain compliant and confidential records, i.e. employee,
HIPAA.
. Address employee relation issues with counsel and/or with
disciplinary documentation.
. Deliver "exceeds expectations" customer service to associates
with a sense of urgency.
Macy's (formerly Marshall Field's) Oakbrook & Skokie, IL
09/01 - 05/06
Regional Recruiter/Human Resources Manager (5 locations)
. Recruited and hired for selling, non-selling, interior design
and commissioned sales.
. Managed employee relations, interpreted benefits and planned
strategic initiatives.
. Managed HR assistants, payroll, time keeping, and schedules.
. Conducted performance appraisal, diversity and sexual
harassment training.
. Oversaw, tracked and followed through with goal setting for
commissioned sales.
. Served as project leader for recruiting and staffing - re
branding of regional design studios.
. Managed 10 day bi annual Employee Appreciation Days with daily
events.
Edscha-North America Manufacturing, Jackson MI
02/98 - 09/01
Human Resources Manager
. Developed relationships with community for effective
recruiting.
. Delivered timely compliance and new hire training.
. Served as project leader for winning the city's annual "Get
Moving" fitness contest.
. Provided guidance to management regarding staff increase from
300 to 500 associates.
Jacobson's Corporate Office, Specialty retail, Jackson MI
05/95 - 02/98
Human Resources Manager
. Established recognition program, "Aha Caught You Doing
Something Good".
. Updated and wrote job descriptions for Buying Office.
. Developed and conducted performance appraisal and customer
service training sessions.
ADDITIONAL EXPERIENCE
Jackson Community College
05/95 - 09/01
Adjunct Instructor/HR Consultant
. Conducted several workshops and sessions, subjects included:
Customer service,
Supervisory, How to Address Performance Issues, Diversity,
Sexual Harassment, Improve
Telephone Skills, Change Management, Paradigm Shifts, Dignity
and Respect in the Workplace,
Train the Trainer, Time Management and designed/planned
employee events
EDUCATION
. DePaul University, Masters of Arts, Educating Adults
(anticipated graduation 09/2012)
. DePaul University, BA
PROFESSIONAL AFFILIATIONS
. Society for Human Resource Management
~~ References
upon request ~~
Contact this candidate