Customer Service Supervisor

April Rogers

*** ********** **.

Killen, AL *****

Cell: 256-***-****

Email: ********@***.***

OBJECTIVE:

To incorporate my education and experience toward a rewarding career

QUALIFICATIONS:

• Experienced with clerical and office work

• Extensive experienced with both Windows and Macintosh computers

• Experienced with Microsoft Office and Photo Shop Elements, Safari, and Internet Explorer

• Excellent with customer support services and good communication and writing skills

• Creative, competitive, and works well with a team

• Works well in the public eye

• Skilled at learning new concepts quickly while working well under pressure

• Organized and able to solve problems

• Experience with making programs and flyers

• Experience with social networking and updating websites

• Experience with event planning and fundraising

EDUCATION:

08/06-05/11

• Bachelor of Science in Communication, Public Relations option with a minor in Marketing

University of North Alabama, Florence, AL

WORK EXPERIENCE:

01/11-Present Shoals P.A.W.S.

Florence, AL

Intern

• Event planning and promoting

• Fundraising

• Updated website and social networking sites

• Made flyers and brochures along with newsletters

• Grant Writing

• Worked well with computers

09/10-Present

Bank Independent

Florence, AL

Teller

• Process cash transactions, deposit transactions, and withdrawals including all banking services

• Balance cash drawer

• Provide customer service

• Promote current campaigns that are in progress

08/07 – 05/09 University of North Alabama/Recreational Sports & Fitness Center

Florence, AL

Supervisor

• Ensure smooth operation of University Recreational facilities

• Manage personnel issues for up to 10 to 12 employees

• Implemented building security procedures

• Maintain clerical files and handle money exchanges

• Maintain building while professional staff is absent

08/06-08/07 University of North Alabama/Recreational Sports & Fitness Center Florence, AL

Customer Service

• Answered phones, transferred calls, received messages, provided information

•Provided customer service to students, faculty, and staff members

•Maintained clerical files and handled money exchanges

•Maintained equipment inventory

ACTIVITIES:

• Member of PRCA and PRSSA

• Secretary of Lambda Pi Eta

• Graduated with Lambda Pi Eta honors

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