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Customer Service Administrative Assistant

Location:
Hazlehurst, MS, 39083
Posted:
July 20, 2011

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Resume:

Louise Rena Vaughn

*** *. *** ** **** Point, GA *1833

(Local Address)

601-***-****

abg4zu@r.postjobfree.com

OBJECTIVE

Hands-on professional with progressive supervisory and managerial experience,

combined with knowledge of business and skilled in strategic planning, resource

allocation, leadership and coordination of people and resources

Master of Professional Accountancy, May 2010, GPA 3.1/4.0

Cum Laude Jackson State University, Jackson, MS

B. S. in Business Administration, Management, 2001, GPA:3.4/4.0

Full Academic Scholarship; Cum Laude Alcorn State University, Lorman, MS

A.A. in Accounting and Business Administration, 1998, GPA: 3.6/4.0

Graduated Magna Cum Laude Hinds Community College, Utica, MS

EXPERIENCE

Jackson State University November 2007-Present

Administrative Assistant (Center for University Scholars) September 2009-Present

• Use spreadsheet applications to analyze reports for upper management

• Establish and administer the implementation of sound record keeping and control

systems that maximize efficiency and accuracy by prioritizing tasks to be completed

• Prepare yearly budget exceeding $900,000; examine expenditures and provide budget

support by preparing requisitions for purchase, travel itineraries, travel

reimbursements, personnel action forms, time and effort reports, and graduate

assistant applications for the Center’s programs

• Provide guidance on budget related laws, policies and procedures, income and

expense variance analysis, report writing, financial statement preparation and budgets

• Prepare Quarterly and Annual Performance Reports to substantiate the Title III funds

• Reconcile general ledger account, post journal entry; Perform routine accounting

activities to include financial and management reporting, accounts receivable,

accounts payable, and preparation of various financial reports

• Oversee 5 graduate assistants; Assign tasks and follow through to completion

• Provided excellent customer service to internal and external customers; Respond to

customer inquiries and attempt to resolve any problems they are experiencing;

Interact with customers by e-mail, fax, telephone, or face-to-face

• Work closely with faculty members to facilitate travel and assignment of graduates

• Research policies and procedures to remain in compliance on an as needed basis

• Manage the office, the budget, and assist with the execution of the Center’s programs

Administrative Assistant/Interim Contract Administrator November 2007-September 2009

(Jackson Heart Study)

Responsible for contract management and administration in accordance with

company policies and legal requirements; Reviewed and administered contracts and

modifications; prepared review records and obtained management approvals

Responsible for post award Contract/ Subcontract administration, follow up, and

general problem solving, shipping status, order status, invoices payments and

customer returns; Analyzed and monitored cash flow and major accounts receivables

Louise Rena Vaughn Page 2

Copiah County Human Resource Agency June 2005- September 2007

Fiscal Officer

Prepared yearly budget exceeding $500,000 for eight CMPDD sponsored programs

and two MDOT grants; Studied the contracts of each program/grant, ensuring

compliance with related state and federal policies and procedures; Provided reports to

funding sources

Maintained general ledger; Reconciled all accounts, analyzed financial statements and

special projects; Assisted in the conversion to computer-generated accounting

Prepared and reconciled biweekly payroll for 50+ employees maintaining all records

Provided current and prospective employees with policies, job duties, working

conditions, wages, opportunities for promotion and employee benefits

Analyzed and modified compensation and benefits policies to establish competitive

programs and ensure compliance with legal requirements

Served as a link between management and employees by handling questions,

interpreting and administering contracts and helping resolve work-related problems

Maintained records and compiled statistical reports concerning personnel-related data

such as hires, transfers, performance appraisals, and absenteeism rates

Prepared personnel forecast to project employment needs; wrote grant that brought in

over $100,000 plus a new fleet of vehicles

Transportation Coordinator September 2005- October 2006

• Provided assistance in the development of transportation plans, policies, and

procedures necessary to provide support in the areas of service; Coordinated

transportation support for the project, as well as interfaced with logistics and

maintenance to ensure efficient, timely and cost-effective support to customers

• Prepared and organized a daily transportation schedule to ensure the timely

transportation of the senior citizens as well as general public

Coordinated and conducted training sessions for personnel involved in the Section

5310 Program; Supervised 10+ providers of transportation services

Prepared written transportation and pre-trip inspection reports daily for each vehicle

operated by the Agency; Reports were compiled and sent to funding agency monthly

Na-Na’s Place Resale & Gift Shop June 1996-Present

Co-Owner/Consultant

Contribute to the expansion and success of the company business plan and objectives

Develop policies and procedures; ensuring compliance with federal and state laws

Process company payroll and maintain timesheets; Address employee complaints; Compile

and maintain personnel records by updating and documenting personnel actions

Plan, develop, coordinate and implement training programs such as customer service training

Design work positions; employ and terminate employees; conduct performance

evaluation and offer suggestions for improvement and authorize pay increases

Provide general direction; draw attention to problems as they arise and offer solutions

SKILLS

Proficient in Software: MS Office Suites: Word, Excel, Power Point, Access,

Outlook; Corel WordPerfect, Client Bookkeeping Solutions, Peachtree Software

• Consult with projected business owners on the best practices for setting up financials, assist

in researching business and writing business plans for startup businesses

Strong problem-solving and organizational skills; ability to direct multiple projects

Capable of team building, diffusing volatile situations, and taking the initiative while

maintaining a professional demeanor



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