Customer Service Administrative Assistant
Resume:
Louise Rena Vaughn
*** *. *** ** **** Point, GA *1833
(Local Address)
******.*.******@*****.***
OBJECTIVE
Hands-on professional with progressive supervisory and managerial experience,
combined with knowledge of business and skilled in strategic planning, resource
allocation, leadership and coordination of people and resources
Master of Professional Accountancy, May 2010, GPA 3.1/4.0
Cum Laude Jackson State University, Jackson, MS
B. S. in Business Administration, Management, 2001, GPA:3.4/4.0
Full Academic Scholarship; Cum Laude Alcorn State University, Lorman, MS
A.A. in Accounting and Business Administration, 1998, GPA: 3.6/4.0
Graduated Magna Cum Laude Hinds Community College, Utica, MS
EXPERIENCE
Jackson State University November 2007-Present
Administrative Assistant (Center for University Scholars) September 2009-Present
• Use spreadsheet applications to analyze reports for upper management
• Establish and administer the implementation of sound record keeping and control
systems that maximize efficiency and accuracy by prioritizing tasks to be completed
• Prepare yearly budget exceeding $900,000; examine expenditures and provide budget
support by preparing requisitions for purchase, travel itineraries, travel
reimbursements, personnel action forms, time and effort reports, and graduate
assistant applications for the Center’s programs
• Provide guidance on budget related laws, policies and procedures, income and
expense variance analysis, report writing, financial statement preparation and budgets
• Prepare Quarterly and Annual Performance Reports to substantiate the Title III funds
• Reconcile general ledger account, post journal entry; Perform routine accounting
activities to include financial and management reporting, accounts receivable,
accounts payable, and preparation of various financial reports
• Oversee 5 graduate assistants; Assign tasks and follow through to completion
• Provided excellent customer service to internal and external customers; Respond to
customer inquiries and attempt to resolve any problems they are experiencing;
Interact with customers by e-mail, fax, telephone, or face-to-face
• Work closely with faculty members to facilitate travel and assignment of graduates
• Research policies and procedures to remain in compliance on an as needed basis
• Manage the office, the budget, and assist with the execution of the Center’s programs
Administrative Assistant/Interim Contract Administrator November 2007-September 2009
(Jackson Heart Study)
Responsible for contract management and administration in accordance with
•
company policies and legal requirements; Reviewed and administered contracts and
modifications; prepared review records and obtained management approvals
Responsible for post award Contract/ Subcontract administration, follow up, and
•
general problem solving, shipping status, order status, invoices payments and
customer returns; Analyzed and monitored cash flow and major accounts receivables
Louise Rena Vaughn Page 2
Copiah County Human Resource Agency June 2005- September 2007
Fiscal Officer
Prepared yearly budget exceeding $500,000 for eight CMPDD sponsored programs
and two MDOT grants; Studied the contracts of each program/grant, ensuring
compliance with related state and federal policies and procedures; Provided reports to
funding sources
Maintained general ledger; Reconciled all accounts, analyzed financial statements and
special projects; Assisted in the conversion to computer-generated accounting
Prepared and reconciled biweekly payroll for 50+ employees maintaining all records
Provided current and prospective employees with policies, job duties, working
conditions, wages, opportunities for promotion and employee benefits
Analyzed and modified compensation and benefits policies to establish competitive
programs and ensure compliance with legal requirements
Served as a link between management and employees by handling questions,
interpreting and administering contracts and helping resolve work-related problems
Maintained records and compiled statistical reports concerning personnel-related data
such as hires, transfers, performance appraisals, and absenteeism rates
Prepared personnel forecast to project employment needs; wrote grant that brought in
over $100,000 plus a new fleet of vehicles
Transportation Coordinator September 2005- October 2006
• Provided assistance in the development of transportation plans, policies, and
procedures necessary to provide support in the areas of service; Coordinated
transportation support for the project, as well as interfaced with logistics and
maintenance to ensure efficient, timely and cost-effective support to customers
• Prepared and organized a daily transportation schedule to ensure the timely
transportation of the senior citizens as well as general public
Coordinated and conducted training sessions for personnel involved in the Section
5310 Program; Supervised 10+ providers of transportation services
Prepared written transportation and pre-trip inspection reports daily for each vehicle
operated by the Agency; Reports were compiled and sent to funding agency monthly
Na-Na’s Place Resale & Gift Shop June 1996-Present
Co-Owner/Consultant
Contribute to the expansion and success of the company business plan and objectives
Develop policies and procedures; ensuring compliance with federal and state laws
Process company payroll and maintain timesheets; Address employee complaints; Compile
and maintain personnel records by updating and documenting personnel actions
Plan, develop, coordinate and implement training programs such as customer service training
Design work positions; employ and terminate employees; conduct performance
evaluation and offer suggestions for improvement and authorize pay increases
Provide general direction; draw attention to problems as they arise and offer solutions
SKILLS
Proficient in Software: MS Office Suites: Word, Excel, Power Point, Access,
•
Outlook; Corel WordPerfect, Client Bookkeeping Solutions, Peachtree Software
• Consult with projected business owners on the best practices for setting up financials, assist
in researching business and writing business plans for startup businesses
Strong problem-solving and organizational skills; ability to direct multiple projects
•
Capable of team building, diffusing volatile situations, and taking the initiative while
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maintaining a professional demeanor
Contact this candidate