Software Implementation and Training Specialist / Business Analyst

Dayna L. Senter

software sales, implementation, training

*** ******** ***. **********. **. 03104

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Contact me

[pic] Objective [pic] E-mail

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To obtain a challenging position with a high degree of responsibility 978-***-****

in a fast paced, dead line oriented company, utilizing my past

experience and an eagerness to expand my skills and knowledge. About Me

Professional with an

Specialties: Extensive financial & computer background, business extensive background

analysis, strategy development, strong presentation skills, sales, in

corporate training, client relationship building. configuration/implemen

tation,

[pic] Experience [pic] small/mid/large

corporate training,

Sr Business Analyst mentoring,

P5 Associates - Merrimack, NH, United States - Full-time - May 2014, relationship

Present management in the

software solutions,

ERP system implementation for a major client in all aspects of system workflow, records

configuration and user training. management industry.

Analyze the feasibility of, and develop requirements for, new systems Energetic professional

and enhancements to existing systems. with exceptional

Consult with functional unit management and personnel to identify, analytical,

define and document customers' current business functions, organizational and

operational procedures and processes, input/output requirements, people skills,

level of system access. dedicated to achieving

Elicit requirements from the customer, translate and simplify needs profitability and

and objectives to design the new product and services by analyzing delivering outstanding

requirements and studying system capabilities. customer service.

Work with and as Project Manager to identify project phases, Strong personal ethics

milestones and elements. and integrity, who

Monitor and organize projects progress by tracking activity, conveys a professional

resolving problems and publishing progress reports. image of honesty,

Contribute to team effort by accomplishing related results as needed. compassion and concern

for our customers'

Act as a liaison between client, customer, consultants, end-users and needs. Proven track

data migration analysts in the analysis, design, configuration, record of exceeding

testing and maintenance of case management system to ensure optimal company growth goals.

operational performance. Expert in client

Participate in user acceptance and testing, and testing of new system relationship building,

functionality to ensure system design fits the needs of the customer. creating innovative

strategies &

Develop references for users by writing and maintaining detailed implementation, data

procedures for permanent records and for use in training curriculum. analysis. Work well

under pressure and

Conduct formal training sessions covering assigned systems module. deadlines. Highly

Fully document changes for functional and business specification. organized team-builder

Support team Business Analysts as needed assisting with their with strong leadership

business cases. experience.

Provide ongoing technical assistance in training, mentoring and

coaching professional and technical staff. Interest Areas

Experience with SQL queries and scripts in order to obtain

information, as well as trouble shoot coding.

[pic]Latest Technology

Software Training & Implementation Specialist

PIF Technologies - Hooksett, NH, United States - Full-time - August

2005, December 2013 [pic]Training

Configure, Implement and train end-users on imaging software [pic]Developing/Buildi

solutions, workflow and records management software for companies ng Relationships

ranging from small to Fortune 500 in the New England area.

Onsite (road warrior), as well as remote training and support [pic]Learning

service.

Provided business analysis and customization of our software to [pic]Networking

company specifics, in all areas of business industries.

Project manager for multiple simultaneous projects to ensure goals, [pic]Problem Solving

deliverables and deadlines are met on a timely basis.

Provide extensive high end administrative training, as well as end

user training.

Develop, troubleshoot & execute innovative training, sales &

marketing strategies and material.

Assisted in testing new releases.

Experience with SQL, running queries to pull data from customers'

existing system into the new product, win 2012 server, and MFP

configuration.

Demonstrated ability to upsell existing clientele for software,

hardware and services; exceeding monthly sales goals on a consistent

basis

Senior Technical Plan Administrator / Client Service Manager

Zurich Scudder Investments - April 1997, May 2005

Managed record keeping services for qualified and non-qualified 401k

retirement plans for mid-large companies.

Supervised, coordinated and trained resources to perform daily

administration of plans.

Established employee performance standards.

Evaluated office operations.

Modified and improved work procedures/processes to meet deadlines.

Analyzed operational reports and records.

Maintained retirement plans to ensure record keeping systems and

trust are in balance.

Delegated appropriate administrative support activities.

Ran, reconciled and packed end of quarter trust reports for audit

purposes.

Performed various administrative duties as needed.

Technical Service Rep

Wang Global - July 1995, March 1997

Provided technical support to both field reps as well as customers in

regards to service requirements on a wide range of software and

hardware products.

Coordinate service information between MIS databases and field

service technicians.

Updated work orders/escalated procedures.

[pic] Skills [pic]

Software

MS Excel, Word, Outlook, Outlook Express, SQL, Win 2012 Server,

Goldmine, Lotus Notes, OmniPlus, OmniPay,

Remote Desktop, TelRep, Plan Profile, Documentum, Crystal Reports,

SkillSoft, DocStar, LogMeIn Rescue,

GoToMeeting, Sharepoint

Other

[pic]Project Management

[pic]CRM

[pic]Corporate Training

[pic]Telecommunications

[pic]Strategy

[pic]Salesforce.com

[pic]Budgets

[pic]Marketing Strategy

[pic]Leadership

[pic]SaaS

[pic]Customer Service

[pic]Account Management

[pic]Strategic Planning

[pic]Management

[pic]Training

[pic]Sales

[pic]Sales Management

[pic]Team Building

[pic]Cloud Computing

[pic]New Business Development

[pic]Process Improvement

[pic]Troubleshooting

[pic] Education [pic]

Middlesex Community College

Continuing Eduction Night Courses

Introduction to Business

Introduction to Psychology

English Composition

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