Project Manager Management

Sally M. James

***** ******* ******, ******** ******, CA 92708 714-***-**** ***************@*****.***

Objective:

Seeking a position with a company that will allow me to utilize my skills, abilities and experience to ensure

their success.

Job Skills:

• Has demonstrated competencies in: (1) Telecommunications and Facilities Management,

Operations, and Installations; (2) Project Management; (3) Telecommunications System

Research, Design and Implementation; (4) Procurement of Vendor Equipment and Services and

effective management of vendor deliverables; (5) Leadership and Staff Management; and (6)

Coaching and Training.

• Has managed from start to finish the relocation or implementation of hundreds of large, medium

and small company branches/offices.

• Coordinated and managed the installation and maintenance of national corporate-wide

Telecommunications systems and equipment.

• Ensured immediate responsiveness to critical Telecom outages 24/7.

• Worked with Management & Enterprise Architecture in developing corporate Telecommunications

strategies, visions and goals.

• Managed and maintained compliance with organizational standards for telephone system design

and engineering.

• Managed vendor selection, contract negotiations and deliverables for all Telecommunications

related services.

• Over 20 years of hands-on telecommunications experience.

• Strong problem solving and troubleshooting skills.

• Excellent interpersonal skills and capable of effectively interfacing with senior management,

peers, employees and clients.

• Self-starter, proactive, makes timely decisions, knows when to escalate and seek guidance.

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Professional Experience

UTi, UNITED STATES, INC. 8/1997 – 5/2011

Telecommunications Manager

• Responsible for management of all aspects of voice communications for 50+ branches

nationwide and a large corporate office.

• Coordinated and managed all telecom and facilities related requirements for office relocations

and new office set up, i.e., furniture and office equipment acquisition, telecommunications

carriers services, equipment and cable installation, contractor management and staff training.

• Managed all service related issues with branch communication systems, cabling, local and long

distance carriers.

• Responsible for Carrier relations, including negotiation and management of contractual

relationships and rates.

Sally M. James Professional experience … continued

• Performed Add, Moves and Changes on Corporate Toshiba system for up to 200 users.

• Procured and implemented bridged conferencing services.

• Procured and coordinated installation of data network equipment and circuits for MPLS and back

up network.

• Procured, coordinated installation and maintained inventory for network equipment, desktop pcs

and office software company-wide.

• Managed staff of 3.

AMERIQUEST MORTGAGE 4/1985 – 7/1997

Facilities Manager

Telecommunications Project Manager

• Managed staff of 10 that provided Telecommunications, Administrative Services and Purchasing

support. Set employee objectives, document appraisals, salary administration, and monitored

performance.

• Coordinated all tenant improvements for up to 300 branches nationwide for new office

installations and relocations.

• Procured and coordinated installation of case goods and modular furniture company-wide.

• Managed billing for all telecommunications, purchasing and facilities related services company-

wide.

• Managed Facilities and maintenance for Retail banking branches. Involved in all phases of

construction for new bank installations.

• Managed and maintained security systems in corporate and Retail banking facilities.

• Responsible for management of all voice communications equipment and services for 300

branches nationwide and a corporate office supporting 600+ employees.

• Performed programming on communications equipment including: AT&T Definity PBX, Audix and

Call Accounting.

• Coordinated all aspects of telecommunication needs for 200 office openings in one year.

• Coordinated and managed all aspects of Telecommunications for large-scale relocation of

corporate office and provided ongoing support for up to 600 employees.

• Responsible for all vendor acquisitions and management to include service performance (SLA’s),

cost effectiveness and billing reconciliation.

• Provided ongoing maintenance and support for telecommunications services and equipment.

EDUCATION

California State University - Long Beach Senior (graduation planned in 2012)

TECHNICAL SKILLS

Equipment: Toshiba Strata CIX and Stratagy iES32, AT&T Definity PBX, Audix, Call Accounting, Cisco

VoIP CallManager

Software: Proficient in Microsoft Office: Word, Excel, Access, Outlook, and PowerPoint

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