Project Manager Customer Service
Resume:
DARYL A. BERGDAHL
Mesa, Arizona 85202
HYPERLINK "mailto:abg4wm@r.postjobfree.com" abg4wm@r.postjobfree.com
OBJECTIVE Seeking an opportunity that will draw upon my education, strong
work ethic, and passion for success
QUALIFICATIONS
Computer knowledge: MS Office, MS Word, Excel, Adobe Acrobat, InDesign,
Access, MS Project, Lotus Notes, MINITAB, VMS VAX, PVCS Dimensions, and
Visio Technical
Excellent leadership and multi-tasking skills
Certified Honeywell Six Sigma Green Belt
Managing Projects Certified, George Washington University, 2004
WORK EXPERIENCE
2008 to Present
Goodrich Corporation, Project Manager/Engineering Technical Writer.
Phoenix, AZ
Manage each phase of the publication process for all proposals, engineering
development and test documentation. Track all revisions from initial draft
to final release to Airbus, Boeing, and Embraer.
Edit and revise documents according to company, customer, and FAA
requirements. Advise engineers in matters of format, style, and grammar.
Review each document for order, clarity, conciseness, style, format, and
terminology.
Provide monthly metrics to senior management. Attend all certification
meetings and contribute to each program schedule. Responsible for
streamlining process and procedures as required. Maintain a strong
relationship with each customer and the FAA.
Manage, mentor, and train a team of five Technical Writers at the Goodrich
India Design Center (IDC) in Bangalore. Lead monthly conference calls with
team members to discuss workload, deadlines, document escapes, and feedback
from engineering staff in Phoenix.
2004 to 2007
CB Richard Ellis, Document Manager. Phoenix, AZ
Manage the Document Production Department consisting of six Document
Specialists. Responsible for all interviewing, hiring, training, corrective
action, performance evaluations, and terminations.
Department serves as the documentation resource for more than 30 commercial
real estate broker teams. Responsible for creating, editing, and formatting
the following: proposals, presentations, spreadsheets, leases, commission
statements, offer memorandums, and legal agreements.
Advise and train broker teams in the following software applications: MS
Word, Excel, Adobe Acrobat, InDesign CS1, Photoshop, and Page Maker.
2000 to 2004
Honeywell International Inc., Manager, Engineering Publications. Phoenix,
AZ
Successfully manage the Engineering Publications Proposal Team (12
Technical Editors/Writers) in delivering the 7E7, 737NG Retrofit, and
Flight Deck Upgrade proposals to Boeing.
Serve as the documentation resource for the entire Air Transport Systems
(ATS) facility.
Manage a team of five Technical Editors/Writers. Responsibilities include:
manage metrics of work and resources, attend weekly management
certification forecast meetings, lead monthly Doc Standards Team meetings,
work with supplier management to evaluate staffing needs, employee and
vendor/subcontractor evaluations, maintain team morale, assure customer
satisfaction, report document status to senior management on a weekly
basis, renegotiate document release dates when necessary, revise the
Publications Work Instructions annually, and provide support and training
to all team members.
Advise engineers in matters of format, style, and proper grammar.
Edit and revise certification and software documents, proposals, and
technical papers based on four edit levels. The edit levels range from a
simple format edit, to a thorough edit that includes reviewing headers and
footers, grammar, punctuation, format consistency, accuracy of references,
and compatibility with current docstyle.
Complete rewrites based on red-lined pages provided by the product and
quality engineers and incorporate changes into a final PDF.
Track documents through each phase of the publication process utilizing the
Configuration Management System (PVCS Dimensions).
1998 to 2000
CDI Corporation, Risk Management for Tosco Marketing. Phoenix, AZ
Evaluate and investigate bodily injury and property damage reports brought
against Tosco by outside parties.
Present all findings to the managing authority and assist in the
negotiation of any settlements.
Resolve all risks with an eye toward customer service and cost.
1994 to 1997
Freelance Technical Editor and Writer, Albuquerque, NM
Advise clients in matters of style, syntax, and usage to improve the
overall quality and effectiveness of communications.
Work on various projects that range from rewriting city proposals to
reviewing materials for employee presentations at Intel.
PROFESSIONAL AFFILIATIONS
Society for Technical Communication
EDUCATION
Southern Illinois University, 1993
BA, English (emphasis in Technical Writing)
Minor in Journalism, News Editorial
REFERENCES
Available upon request.
Contact this candidate