Customer Service Manager
Resume:
Ana Andrade
Sacramento, CA. *5821
Objective
To obtain a position that fully utilizes my skills. Also, were I can be an
effective team player and perhaps assist with my bilingual ability.
Qualifications
Successful completion of Excellent Customer Service Training
4 Years of Customer Service Experience
2 Year completion of Medical Terminology at ARC
Ability to Multi-task
Operate Multi-phone line system
Switchboard
Data Base Management
Bilingual-Spanish
10 key
Typing Certificate
Education
2 Years Completion of GE at American River College
High School Graduate 1999
Relevant Experience
February 10-Current
Alta California Regional Center- Office Assistant III - Receptionist
-Office clerical support by greeting visitors and responding to visitor
questions, maintaining the reception area, receiving and directing incoming
calls, Switchboard, placing out-going calls as requested, and accepting
deliveries. Clerical tasks such as filing, faxing, copying, light typing,
maintenance of supplies, collating materials, and attending various
meetings and training.
July 09-November 09
Comcast Cable -Check In Rep.
-Conduct work order audits by verifying work orders in billing system,
scheduling equipment issues through analysis of CSG or Vantage reports.
Determine / recommend escalation level for discrepancies. Check in money
from the field; audit and account for all money collected in the field
associated with work orders and prepare them for next day's bank deposits.
Apply credits to accounts. Generate follow up work orders.
Provide feedback to Operations, Dispatch and the Field Research work
orders. Identify and resolve database discrepancies created by order entry.
Enter results from field. Maintain QC records and monitor performance.
Prepare standard productivity reports for field supervisors.
October 07-May 09
Counter Coat USA-Schedule Coordinator
-Responsible for coordinating the daily schedule for the employees.
Answered incoming calls from Apartment properties that would schedule work
for refinishing cabinets, tubs and counters . Record keeping. Basic office
duties.
August 04 - May 07
Language World Services, Receptionist/Schedule Coordinator
-Responsible for coordinating the daily schedule of 180 Interpreters,
speaking 60 languages. Took customer service escalation calls, and multi-
line inbound calls from over 500 medical facilities in the Sacramento
Valley. Assisted with interpreting and translations for various public
entities such as school districts, Kaiser Permanente, etc. Also performed
numerous clerical duties such as payroll, data entry, billing, running
errands, etc.
June 03- Aug 04
Paragon Building Maintenance, Assistant Manager
-Reporting issues with buildings and problem solving. Training and
demonstrating daily work habits and processes. Supervised staff and
assisted with rule enforcement and developing proper protocol and
guidelines. Also purchasing for supplies needed for job completion.
May 01-June 03
Greer Elementary School, Tutor/Mentor
-Tutored children in the after school program that I managed. Also assisted
with community programs in relation to the school district. Also assisted
in various areas for teachers and the principal.
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