Customer Service Office

Lanie S. Fundanish **********@*****.***

**** ******* ******, #*** ~ Herndon, VA 20170 ~ 703-***-****

Dedicated ~ Reliable ~ Flexible ~ Adaptable

Customer Service ~ Organizational Logistics

Accomplished Administrative professional with proven successes supporting senior executives,

performing meeting and events management, planning and implementing office moves, managing

confidential correspondence, building and maintaining collaborative relationships and environments

that directly contribute to organizational efficiencies. Background includes human resources,

regulatory and legislative compliance and legal environments. Exceptional organizational skills

ensuring continuous process improvements. Proven problem solving and management skills.

Advanced knowledge of MS Office applications. Highly skilled in written and oral communications.

Awarded “Assistant of the Year.”

RELATED WORK EXPERIENCE

Volunteer Work, MVLE, 2009 – Current

• Build relationships with the mentally and physically challenged.

• Mentor participants to help improve conversation skills and personal interactive skills.

• Enhance group discussions and participation of individuals.

• Guide group question and answer sessions, providing empathic and safe environment for

personal information sharing.

• Encourage problem solving in one on one conversations.

• Maintain excellent on going dialog with all staff and individuals.

• Manage and direct incoming phone calls, providing professional presence at front desk with

upbeat and motivating attitude.

Office Manager, First American Federal Solutions, 2007 – 2008

• Organized and coordinated new office setup, including installation and approval of office

security system.

• Hired and managed all outside vendors and contractors.

• Authored and published office policies and procedures.

Relayed concise and confidential information to management and disseminated information

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between management and employees verbally and in writing.

Worked closely with HR in administering new employee paperwork and benefit information.

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Prepared and approved office budget. Performed daily accounting activities, managed

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weekly payroll, maintained office equipment, stocked kitchen and office supplies and

purchased office equipment and furniture.

Identified potential problems and proactively informed management of employee relations

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issues.

Created atmosphere of trust with all employees enabling them to bring questions, concerns or

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personal needs to light. Welcomed constructive feedback and incorporated changes and

suggestions.

• Organized, implemented and managed special office events including making venue

selection, coordinating speaker arrangements, interfacing with vendors and staff, creating

and distributing invitations and overseeing registration.

• Planned and managed office relocation, including identifying and hiring real estate agent,

coordinating with corporate attorney, identifying office requirements, interfacing with new

building management team and architect, facilitating transition plan for entire relocation and

achieving seamless customer service during relocation.

Court Reporter, Starr Reporting LLC, 2003– 2007

Operated consulting business; performed business accounting and advertising, booked

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appointments, delivered transcripts on time and handled expedited transcripts.

Specialized in recording and transcribing criminal arraignment, sentencing, Grand Jury, trials

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and depositions.

Participated in pilot program for US Senate by performing closed captioning of proceedings

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using specialized voice to text software.

Senior Executive Assistant, APAC Customer Services, Inc., 2000 2003

Reported directly to Senior Vice President and Chief Information Officer

Maintained calendars, coordinated travel, lodging and transportation, planned and

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coordinated large meetings, conferences and office events.

Formatted and proofed presentations, letters and office correspondence.

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Created and managed processes for storage of electronic and paper documents.

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Created and maintained engagement databases, compiled weekly reports, managed

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budgets and prepared expense reports.

Organized and chaired assistants’ monthly meetings.

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Published new office policies and procedures.

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Facilitated and executed multiple departmental relocations.

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Conducted online research.

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Senior Executive Assistant, Baxter International, Inc., 1989 1999

Reported directly to Chief Information Officer

• Planned and coordinated a variety of nationwide summit meetings, forums, departmental

events, executive briefing sessions and special speaking engagements for the Board of

Directors. Booked world wide travel arrangements and conference calls. Managed Microsoft

Office calendars, meetings and Palm Pilot.

• Prepared and proofed PowerPoint presentations.

• Served as global liaison for corporate IS department.

• Established systematic method to track time commitments.

• Oversaw multiple relocations of department with no disruption to service.

• Participated in identifying requirements and implemented solutions for Y2K transition.

• Monitored annual and quarterly budgets and reclassifications.

• Calculated and distributed payroll for 100 employees.

• Organized, implemented and trained 150 administrative assistants in the operation and

functionality of new state of the art video conferencing equipment.

Purchased and managed inventory of office equipment and supplies.

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EDUCATION & PROFESSIONAL DEVELOPMENT

Superior Reporting Services, Atlanta, GA College of Lake County, Grayslake, IL

MS Office 2003 and 2007, Outlook, Windows XP, Quick Books

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