Customer Service Human Resources
Resume:
Lisa A. Smith
Denver, CO 80210
***********@***.***
Human Resources Assistant
Summary of Professional Attributes
I possess a strong work ethic and bring professional integrity to the job.
Excellent oral and written communication skills, as well as superior
customer service skills. I am detailed oriented. Excellent memory and
retention.
I work well independently and am self-motivated. Team player...I work well
with all levels of management and employees.
Computer/Software Skills
MS Office MS Outlook
HR/Payroll Applications
ADP PCPW - Report Smith Applications ADP EV5 - H&W /Payroll
Applications
ADP HRB
Ceridian/Source 100 - H&W / Payroll Applications Oracle - People Soft
Design and Graphic Skills
MS Power Point Visio
Harvard Graphics
HR Knowledge
COBRA / FMLA / HIPAA / STD & LTD / QMSCO / EEOC / ERISA / Unemployment
Administrative Skills
Conference and Meeting Planning Insurance Claims Processing
Vendor and Carrier Management Full Cycle Payroll Processing
Employment Highlights
Human Resources Experience
> Conducted New Employee Orientation for home office and field employees
> Administered employee performance reviews and evaluations
> Pre-screened applicants and conducted preliminary interviews for
hiring managers
> Reviewed resumes and worked with management staff in selection process
> Recruited and hired operations and administrative staff
> Computed wage and salary reports
> Maintained employee data on HRIS H&W system
> Conducted termination / exit interviews and prepared quarterly
management reports
> Responsible for monthly benefit enrollment of field and home office
employees into Medical, Dental, Vision, Voluntary Life and Flexible
Spending Plans
> Responsible for monthly COBRA administration with health carriers
Lisa A. Smith - Resume (Continued)
> Trained HR team members with benefit processing and carrier system
applications
> Processed QMCSO Court Orders
> Administered Annual Enrollment of Voluntary Life Plans
> Participated in planning and implementation of yearly Benefit Open
Enrollment process
> Administered Basic Life; Voluntary Life and STD/LTD programs
> Administered Flexible Spending (FSA) Plan
> Assisted in development of census data for benefits renewal process;
helped with the implementation of new benefits plans
> Prepared monthly premium expense reports for all H&W programs
> Provided hands-on customer support for company employees in benefit
plans. Responded to benefit claims questions for home office and
field personnel.
Office Administration Experience
> Supervised and managed mailroom staff, switchboard operator and
payroll assistant
> Purchased office supplies, equipment and furniture
> Responsible for maintenance of office equipment
(faxes/copiers/telephone system/mailroom equipment)
> Company liaison with property manager for building related issues
> Maintained budget for department. Conducted quarterly budget variance
reviews.
> Assisted in planning process of annual management planning sessions
> Assisted in planning process of agent schools and marketing
classes/seminars
> Prepared travel arrangements - i.e. air travel, hotel and rental cars
> Prepared expense reports for Executive staff members
> Assisted with preparation of meeting agendas, board meeting packets,
and board meeting presentations
> Coordinated and scheduled conference calls, video conferences, staff
and board meetings
Work History
HR Assistant III Source Gas - Contract Assignment
2010 to 2011
Benefits Specialist Ensign United States Drilling
2003 to 2010
Office Services and Colorado Casualty Insurance - Liberty
Mutual 1995 to 2003
HR Representative
Executive Assistant Western Farm Bureau Life Insurance
1985 to 1994
Marketing Assistant
Personnel Clerk I & II
Personnel Clerk I & II Security Life of Denver - ING
1982 to 1985
Education
University of Colorado at Denver
Major: Bachelor of Science
Area of Emphasis: Marketing
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