Sales Customer Service

LYNN A. MATZULES

**** ******* ***** ***** ? Akron, Ohio 44313 ? 330-***-**** ?

abg4tw@r.postjobfree.com

TRAINING & DEVELOPMENT/SALES & MARKETING MANAGMENT

MANUFACTURING/NON-PROFIT/HEALTHCARE

Management and Operations professional with experience in human resources,

training and development, and medical sales. Team oriented leader with a

background in meeting goals, running an efficient operation, and building

high performing teams. Well organized and detail oriented with strong

communication skills.

Customer Relations Mgmt Program Management Inventory Management

Account Management Policy Development Budget & Expense Management

Sales Force Management Employee Opinion Surveys Sales Commissions Management

Contract Negotiations Multisite Training Mgmt Government Compliance

Vendor Relations Mgmt Recruiting MS Word, Excel Proficient

PROFESSIONAL EXPERIENCE

BIOMET INC., Warsaw, IN 2002 to Present

Privately held global orthopedic company with 5500 employees distributing

product in 90 countries.

Principal Territory Manager, Biomet Spine Division, (2005 to Present)

Management responsibility for a $4.5 million Northeast Ohio territory with

5 sales representatives to spine and neurosurgeons selling hospital and

office based products.

. Generated $3 million annually. Led & managed contract negotiations

between hospital purchasing, and corporate contract department

securing 10 contracts.

. Collaborated with corporate training department to implement local

training programs for sales representatives

. Managed transition of sales representatives and accounts as a result

of expansion of territory in 2007

. Implemented government compliance programs by adhering to AdvaMed and

Medicare guidelines

. Managed all communication between field sales team and corporate i.e.

engineering, sales support, and customer service improving efficiency

with a single point of contact.

. Managed local on-going inventory project and product transfers

resulting in zero products lost.

. Implemented corporate sales operations account alignment process,

resulting in 100% accuracy of commissions to each sales representative

. Managed hospital compliance policies & programs for territory

resulting in 100% acceptance of all sales representatives into

hospitals

. Developed & implemented innovative learning programs, e.g., team

building, problem solving, organizational skills for local sales

representatives

. Created & facilitated train-the-trainer sessions helping local sales

representatives deliver strong product presentation to physicians and

their staffs

. Managed annual performance appraisal process of sales representatives

for future career development

Sales Associate Biomet Trauma/Spine (2002 to 2005)

Sales responsibility for a $1million territory selling office based

products to 168 Orthopaedic, Spine and Neurosurgeons in Akron/Canton.

. Field Sales Trainer for reps from around the country in various

territories

. Instructed & trained trauma and spine patients with external bone

growth stimulators.

. Instructed & trained patients for braces for spine and appendicular

system

. Educated Spine, Neuro, and Orthopaedic surgeons and staffs on office-

based products

FASTSIGNS INC., Carrollton, TX 1999 to 2002

Design and produce signs and graphics, a franchise of FASTSIGNS

International, Inc.

Sales & Marketing Specialist, Akron, OH

Managed projects from concept to completion.

. Consulted with Clients on logo and office designs.

. Oversaw design team for customer layouts from concept to completion.

. Attended local business and network meetings to promote business.

. Maintained existing high -volume accounts for Franchise.

EMPLOYERS RESOURCE COUNCIL, Cleveland OH 1996 to 1999

Human Resource organization dedicated to workplace programs & practices,

training, health insurance and consulting for 1100 ERC member companies.

Director Training & Development (1998 to 1999)

Develop programs that support the attraction, retention and development of

ERC member Employees.

. Facilitated production of 100 training programs and special events

annually.

. Directed circulation and delivery of 30 independent trainers.

. Coordinated "public" and "in-house" training programs for over 900

member organizations representing 200,000 employees.

Research, Sales and Service Development (1996 to 1998)

Consult and assist members with Human Resource issues.

. Conducted Employee Opinion Surveys for ERC member companies to improve

communication and increase employee productivity.

. Conducted Employee Background Checks for ERC member companies to help

reduce turnover, and save the employer time and money.

. Responsible for sales, marketing and production of ERC Services.

FURON COMPANY, Aurora OH 1990 to 1996

Manufacturer of hydraulic hose and tubing.

Training & Organizational Development (1993 to 1996)

Responsible for design and implementation of training programs for 22

facilities representing 2000 employees.

. Certified 15 employees through train -the -trainer sessions.

. Designed and implemented DDI Programs across the US:

o Customer Service Excellence -improved customer response time and

communication.

o High Performance Work Teams -increasing productivity.

o Leader/Facilitation Training-enhanced productivity of department

meetings.

Marketing Coordinator/Inside Sales Representative, Synflex Division, Mantua

OH (1990 to 1993)

. Serviced over 100 accounts.

. Coordinated and attend domestic trade shows.

. Collected and analyzed product sales figures.

. Maintained and updated competitive analysis information.

EDUCATION & TRAINING

Bachelor of Science, The University Of Akron, May 1990

Major: Business & Organizational Communication, Minor: Sales and

Marketing

Certified Master Trainer in Development Dimensions International

Keys to Success Program, Walt Disney Management Training

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