Curtis Shaw

*** ******* ****, *********, *** York 14622

585-***-**** / abg4rb@r.postjobfree.com

Objective A stable, rewarding Full Time position that

utilizes my skills and training and offers opportunity for

growth.

.

Summary Excellent initiative, teamwork, and reliability.

Capabilities include:

- Computer network installation, repair, implementation, and

operation.

- Knowledge of voice and data communications.

- Efficient routing of telecommunication cables.

- Troubleshoot and Repair Residential Heating and Air

Conditioning Systems.

- Proficient in MS Word, Excel, WordPerfect, Windows 3x,

95/98/2000, DOS.

- Initiated security clearance process with FBI.

- CDL "B" license with hazmat and tanker endorsements

February 2008

- Very mechanically inclined with tool and die and

automotive engine rebuilding experience.

Education Rochester Institute of Technology, Rochester, NY

Voice Communication Certification, completed 5/02

Network Management and Data Communication programs,

coursework 2000-2002

Eastman Kodak Company Professional Development: computer and

machine operations.

Rochester Tooling and Machining Institute, Rochester, NY

Tool and Die Apprentice program: including Algebra, Geometry,

Trigonometry, Blue Print Reading, Metallurgy, Design, Etc.

GPA: 3.6

Regents Diploma, Aquinas Institute, Rochester, NY, 1977

Experience Residential Service Technician, Isaac Heating and Air

Conditioning, Rochester, NY,

November 2010 - March 2011

- Provide exceptional service to Clients in the repair and

maintenance of Air Conditioners, Furnaces, Boilers, Water

Heaters (Tank and Tankless) and Humidifiers.

- Maintain, Troubleshoot and Repair HVAC system as needed

Computer and Network Building and Maintenance, Personal

Experience, 1999-present

- Proficient building computers from scratch, installing

hardware and software, including wireless and cable

networking.

- Set up and configure computers, peripherals and accounts

to specific hardware and software

Customer Service Representative, Sutherland Global Services,

Rochester, NY, January 2009 - November 2010

- Provide unparalleled customer service to all customers from

the creation of accounts to every aspect of account

maintenance.

- Answer incoming calls and securely verify customers'

accounts. Assess the account and action to be taken for

each specific order.

- Make sure shipments are made from sellers to buyers in a

timely manner and correct orders when the incorrect

shipment is made.

- Assist customers in logging into and accessing their

accounts so they can download and print their ticket

purchases.

E 911 Order Processor, Kelly Services/Choice One

Communications, Rochester, NY, November 2005 - March 2007

- Input and verify proper address and customer information

for use with 911 services.

- Send unlock requests for Telephone Numbers maintained by

Choice One

Communications and unlock telephone numbers that were

maintained by other carriers.

- Use of various software tools. TBS, Web Telco, Verizon Web

GUI, Infoview.

- Microsoft applications including but not limited to Word,

Excel, Access, Outlook, etc.

Head End Technician, Contractor for Adelphia

Communications, Lockport, NY, July 2005 - November 2005

- Node Optimization and Certification.

- Optimization of transmitters,

troubleshooting of cable and fiber optic medium and

transmitters, changing drops, recording of return

certifications and transmitter optimization regarding

padding, RF gain and voltage, etc.

Network Maintenance Technician, Global Telecom Services, Inc.,

Rochester, NY, 2002-2003

- Performed contract network repair and maintenance for Time

Warner cable systems throughout the greater Rochester area.

- Extensive work with lockboxes, pedestals, and cable taps,

ensuring high levels of security and minimal signal loss.

- Developed customized reports, created formulas, provided

accurate, timely reports, all in MS Excel.

Machine Operator, Eastman Kodak Company, Rochester, NY, 1992-

200

1

- Use of programmable logic controllers in coating of

various types of films and photographic paper, including

Kodak's "Duralife" Paper project.

- Adjusted machine functions and set points using operation

specific computer software programs, performed

troubleshooting as required.

- Detailed record keeping/data entry regarding machine

function and operation. Maintained inventory.

- Promoted from prior position as Head Stock-Maker at

Kodak's paper recycling facility. Designed ways to reduce

chemical use to save cost in paper recycling process.

- Consistently noted in all positions for exemplary

professionalism, initiative, and teamwork.

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