Customer Service Representative
Resume:
Marya Anita Schmitt
*** **** ******, ******* *****, NY 14304
********@*****.***
SKILLS PROFILE
Knowledge of and experience basic computer skills
Good organizational skills
Experience in handling confidential information
Ability to document accurate information
Good customer-relations background
EMPLOYMENT HISTORY
TeleTech
11/1997-07/2009
Niagara Falls, NY
Coordinator
Reviewing /editing orders for accuracy. Completing and submitting
orders
Successfully complete all jobs by time requested.
Customer Service Representative
Inbound customer service for various Clients, each had unique
requirements regarding their customers.
Job Functions included: billing, payment information, repair
orders, notating accounts with customer contact and pertinent
information. Completing claims, taking orders, applying credits or
making adjustments as needed, changing services, enrolling members
in insurance policies to meet their needs, educating customers
regarding their services. Problem solving, online assistance
answering emails, answered professional inquiries regarding
coverage and services, quoted fees and costs. Researched
information through various tools provided by clients for
troubleshooting.
Maintained high level of confidentiality.
August Delia Car Corporation
1994-1995
Niagara Falls, NY
Cashier/Receptionist
Accurately maintained and filed customer records
Calculated billing charges, handled cash and charge account
payments. Handled or directed customer inquiries and complaints as
needed. Responsible for accurately maintaining cash box on daily
basis. Posted and balanced entry sheets
Covered 7 line phone and Intercom/paging system
St. Joseph Collegiate Institute
1994
Kenmore, NY
Clerical Assistant
Data Entry, collated information for bulk mailing, solicited and
updated donation/fundraising records, composed and typed
correspondence
Summary
1992
Detail oriented in customer service and office skills. Basic computer
skills, fast learner accepts changes and looking for opportunity for
advancement
Contact this candidate