Customer Service Sales

MARTHA THORNLEY

**** ******* ****, **********, ** 19810 . abg4qi@r.postjobfree.com . (H) 302-475-

**** (M) 302-***-****

SUMMARY

Passionate, creative and highly energetic retail store manager with

expertise in managing multiple locations with the biggest site having 110

employees, and weekly sales of 428,000. Utilizes strategic planning, and

project management skills to schedule immediate and future needs.

Extraordinary ability to positively interact with associates, customers and

community.

Strengths include:

Aggressive promotion of company

Positive leadership

Adaptability to change

Customer service

Execution

Continuous improvement

PROFESSIONAL EXPERIENCE

Acme Markets August 1988 - March 2011

Store Director, Phoenixville, PA (January 2010 - March 2011)

Average weekly sales $300,000. Managed operations of 45,000 sq ft retail

grocery store, store performance, control of cash, inventory, customer

service, and management of 87 staff members. Generated innovative ideas,

and solutions to problems for enhanced profitability, increased sales to

deliver results to commitment set by organization. Motivated associates to

exceed sales goals on corporate programs. Lead safety training for all

associates to reduce the cost of both associate and customer Accidents.

Received a 100 % on the company safety audit two years in a row. Working

directly with the 1776 union of Philadelphia.

Store Director, Narberth, PA (October 2008 - January 2010)

Average weekly sales 428,000. Managed operations of a 43,000 sq ft retail

grocery store. Responsible for store performance, control of cash,

inventory, customer service, and management of 110 staff members. Learned

an entire new culture as 85% of the shoppers are of the Jewish faith. Was

very involved with the community by inviting them in to the very first

Menorah Lighting at Acme Markets where approximately 60 families attended.

Working directly with the 1776 union members of Philadelphia.

Store Director, West Chester, PA, (April 2007 - October 2008)

Average weekly sales 218,000. One of six stores in the district to be

awarded by the president of Acme Markets for excellence in outstanding

performance and exceptional commitment to team work joining the Platinum

Sales Club for exceeding our sales goals. Built the team mentoring,

training and holding each associate accountable for productivity,

responsibilities and customer service. Working directly with local 27 union

members.

Assistant Store Director, Ridley Park, PA (August 2004 - April 2007)

Average weekly sales 632,000. Organized and expressed communications in a

clear manner to ensure understanding of message. Encouraged others to

exchange ideas and listen actively and ask questions to clarify others

points of view. Built constructive relationships with others across

functions and locations within the organization. Working directly with

local 27 union members.

Assistant Store Director, Paoli, PA, (March 2004 - August 2004)

Average weekly sales 830,000. Always self motivated and taking on added

responsibilities to handle day-to-day operations.

Assistant Store Director, Foulk and Naamans, DE, (February 2003 - March

2004)

Average weekly sales 534,000. Accountable for front end operations,

including scheduling, and customer service.

Merchandising, hiring, training, inventory, shrink control, forecasting,

paying bills, and compliance

Assistant Store Director, Fairfax, DE (February 2002 - February 2003)

Average weekly sales of 245,000. Accountable for front end operations,

including scheduling and customer service. Merchandising, hiring, training,

inventory, shrink control forecasting, paying bills, and compliance.

Night Manager, Oxford, PA (February 2000 - February 2002)

Average weekly sales of 230,000. In charge of the store in the evenings.

Learning the basics of the grocery industry.

Warehouse Supervisor (Distribution Center), Philadelphia, PA (November 1996

- February 2000)

Supervising the selection process of products ordered by the stores, and

loading of product. Routing of the trucks to all the different locations

most efficiently to save on costs. Also in charge of all Discipline for

associates including suspensions and terminations. Working with the

Teamster union leaders

Front End Clerk, Claymont, DE (August 1988 - November 1996)

Cashier, Night time office, Customer Service Representative

Delco Blind\Sight Center, Chester, PA June 1983 - November 1994

Supervisor

Head Social Work Supervisor in charge of three other social workers and two

students from Widener University. Working within the community helping

individuals cope with the loss of vision, helping them to relearn basic

skills of every day life.

EDUCATION

Widener University, Chester, PA 1979 - 1983

Bachelor of Social Work

Wesley College, Dover, DE 1977 - 1979

Liberal Arts

CERTIFICATIONS/TRAINING

Food Safety Certified in both Montgomery and Chester Counties PA

Power Industrial Truck Certified

Shoplifting Certified

Achieve Global Leadership Development

REFERENCES

Michael Porte 856-***-**** (work cell)

Acme Markets, Loss Prevention Manager 443-***-**** (personal

cell)

Robert Richards 610-***-**** (home)

Acme Markets, Retired Store Director

Rick Konowal 610-***-**** (work)

Acme Markets, Store Director 610-***-****

(cell)

Kim Ames 610- 458-7004 (work)

Acme Markets, Store Director 484-***-****

(cell)

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