Customer Service Information Technology
Resume:
Michael J. West
**** ***** ****, ********, *** York 14085
********@*****.***
Objective: To secure a position that will utilize my skills and experience.
Education:
Bryant & Stratton College
Southtowns Campus
Associates Degree in Information Technology
December 2008
Internship:
The Center for Hospice and Palliative Care, Cheektowaga, New York
Information Technology Intern
October 2008 - December 2008
. Loaded software programs onto laptops.
. Performed necessary Microsoft updates on laptops.
. Prepared and instructed a training course on file management.
Work Experience:
The Center for Hospice and Palliative Care, Cheektowaga, New York
Information Technology Support Specialist
January 2009 - February 2010
. Performed customer service on the telephone and in person.
. Built desktop and laptop computers for employees.
. Supported the organization's hardware, software, and telephone system.
Bryant & Stratton College, Orchard Park, New York
Library Assistant
September 2007 - December 2008
. Provided customer service to the students and staff.
. Guided students in using the library computers and other resources.
. Assisted students with ordering and returning text books.
. Maintained the cleanliness and order of the library.
Direct Buy of Buffalo, Cheektowaga, New York
Lead Generator
April 2007 - September 2007
. Created interest in the company via the telephone.
. Inspired customers to become Direct Buy members.
Martins Super Food Store, Derby, New York
Grocery / Produce Clerk
October 2005 - April 2007
. Operated the power jack and high lift to unload stock.
. Organized daily shipments to facilitate easier stocking.
. Built displays designed to sell product.
. Managed the Produce department greens wall product.
Tops Market, Derby, New York
Receiver
April 2004 - October 2005
. Directed the receiving and scanning of vendor product.
. Supported all departments by entering invoices into the computer
system.
. Maintained order and cleanliness of the work environment.
St. Bernadette's RC Church, Orchard Park, New York
Maintenance / Custodial Department
June 2000 - September 2003
. Maintained the classrooms, offices, and bathrooms.
. Performed indoor and outdoor maintenance.
Krepe Kraft Inc., Blasdell, New York
Assistant Shipping Manager
May 1999 - June 2000
. Opened and closed the Shipping department daily.
. Packed orders in a timely manner.
. Accurately shipped orders using the computer system.
. Provided assistance in the Receiving department.
Standard Electronics, Amherst, New York
Parts Counter Person
March 1997 - May 1999
. Provided customer service via phone and in person.
. Accurately pulled, invoiced, and shipped orders.
. Handled warranty returns and inventory duties.
. Performed research.
. Provided some inside sales calls.
Honors and Achievements:
. Member of the National Technical Honor Society
. Member of the Peer Mentoring Group
. Coordinator of the Information Technology Club
. Dean's List - GPA 3.88
. Recipient of the 2009 Bryant & Stratton College Director's Award
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