Customer Service Management

Rachael N. Corry *** Holt Hollow Road (

Newport, TN 37821

423-***-****

OBJECTIVE: Customer Service

EDUCATION: Tennessee Technology Center

Morristown, TN

Bookkeeping Diploma

1997

Cocke County High

Newport, TN

Honors Accredited Diploma

1994

EXPERIENCE: State of Tennessee, Department of Human Services

Newport, TN

Eligibility Clerk 7-

2009 - 6-2011 * Assists Eligibility Counselors

with Families First case management activities.

* Reviews management reports and case plans to ensure

accuracy of client information on state

databases.

* Provides customer service by answering questions and

resolving issues regarding agency problems.

First Tennessee Bank

Morristown, TN

Teller 1 3-

2008 - 7-2009 * Received and paid out money

and kept records of money and negotiable

instruments involved in financial transactions.

* Balanced all credits and debits daily.

* Assisted with the daily operations of the Financial

Center.

McDonald's, Incorporated

White Pine, TN

Crew Trainer

10-2003 - 3-2008 * Trained new crew members in

taking customer's orders, serving customers and

receiving payment and making change.

* Operated Drive-Thru, accepted payment and made

change.

* Provided excellent customer service.

Sample Makers Incorporated Jefferson

City, TN

Production Associate 9-

2002 - 10-2003 * Operated drilling machine that bored

holes in swatch books.

* Observed machine operation to ensure quality and

conformation of swatch book and card standards.

* Inspected and discarded defective products for

rework or reuse.

REFERENCES: Available on request.

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