Customer Service Human Resources

Erin E. Swanson

*** **** *********** ****** #*** Philadelphia, PA 19103 cell: 608-***-**** email: abg4m2@r.postjobfree.com

Education

Temple University (2008 2011) Philadelphia, PA Illinois Wesleyan University (2004 2008) Bloomington, IL

Professional Studies Certificate received May 2011 Bachelor of Music Degree received May 2008, graduated Cum

Laude

Master of Music Degree received May 2010

Professional Experience

Professional Core Singer: Church of the Holy Trinity Philadelphia, PA 2010 Present

Singing as a section leader in the church choir for services at Holy Trinity Church on Rittenhouse Square as well as for

special events such as weddings, funerals, specific holy days, and various functions

Customer Service Representative: Topper’s Spa and Salon Philadelphia, PA 2010

Scheduling and greeting customers for various spa/salon services, remedying customer service issues, organizing private

events and functions, assistant to the spa manager

Administrative Assistant: Temple University Opera Department Philadelphia, PA 2008 2011

Creating original advertising material, communicating with faculty and staff involved in productions, completing various

office errands, organizing paperwork, controlling backstage activities as stage manager

Professional Core Singer: Mendelssohn Club of Philadelphia Philadelphia, PA 2010 Present

Singing and performing as a section leader in the choir and the connection between singers and conductor, performing

solos for concerts, and helping to teach music to choral members

Account Executive Intern: TDS Telephone and Data Services Middleton, WI 2007

Contacting existing TDS business customers regarding current internet services, introducing and selling DSL internet to

customers, working to remedy customers’ complaints and problems with current services

Human Resources and Sales/Marketing Assistant: C.L. Swanson Corp. Madison, WI 1998 2006

Verifying insurance expenditures and organizing human resources files and data, creating original sales and marketing

promotional material for food service events

Food Preparation Assistant: Swanson Kitchens Madison, WI 2004 2008

Preparing food and assisting with serving catered events, greeting and serving current and prospective customers

Awards and Honors

Garrigues Music Scholar

References available upon request

Erin E. Swanson

222 West Rittenhouse Square #302 Philadelphia, PA 19103 cell: 608-***-**** email: abg4m2@r.postjobfree.com

Phi Beta Delta (honors society for international scholars)

Temple University Music Assistantship

Illinois Wesleyan Music Award

Dean’s List

Delta Omicron (honors music society) Second Vice President

Other Skills and Activities

Experience with foreign languages: German, French, and Italian

Knowledge of MS Word applications and Adobe

Several international travel experiences including a semester abroad in Vienna, Austria as well as a summer performing in

Weimar, Germany and Leibnitz, Austria

Extensive experience working with people in various settings from office and classroom environments as well as cultural

and musical special events

Assisted teaching zoo education classes for children ages 4 9 at Henry Vilas Zoo in Madison, WI 1998 2004

References available upon request

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