Assistant Manager, hostess

MARWA MANSUR

*** ************ ****.************, ***** 4A1

514-***-**** E-MAIL: abg4kz@r.postjobfree.com

PROFILE

Obtain a part time or full time position that will enable me to make full use of my skills. Background includes

• Trilingual in English, French and Arabic

• Six years customer service experience

• Microsoft Office(Word, Excel, PowerPoint, Access)

• Microsoft Windows XP/Vista

• Ability to work under pressure

• Punctual, organized, team player

• Problem solver, Energetic

EDUCATION

2012-Present Bachelor's Degree

Human Environment

Concordia University, Montreal, QC

2008-2011 College Degree

Social Science with math

John Abbott College, Montreal, QC

WORK EXPERIENCE

2011-2012 Marriott Hotels & Resorts

• Part time restaurant hostess. Responsible for opening the restaurant in the morning and ensuring everything runs smoothly within the restaurant. Ensure guests feel comfortable and are fully satisfied. Tend to all guests needs and wants in order to make them feel as though they’re at home and create an overall welcoming atmosphere.

2010-2012 Bijouterie Magdor (Delamontage St, Montreal)

• Part time assistant. Responsible for gaining the customers trust and fulfilling all needs and wants under any circumstances. Identify and solve customer concerns. File papers, check e-mails and run errands upon request.

2006 - 2008 Bijouterie X-ray (Eaton Centre) Montreal, QC

Assistant Manager

• Full time assistant manager. Key holder of the store. Responsible for organization of schedules, pay-checks and inventory. Represented company and met with jewelry wholesalers. Organized promotions and events.

ACTIVITIES AND INTERESTS

• Worked with intellectually handicapped children(2006-2007)

• Volunteer for the Saint Thomas Terry Fox Walk-a-Thon(2007)

• Enjoy skiing, fashion and going to the gym

References excellent references upon request

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