Customer Service Administrative Assistant
Resume:
ROMEY A ARMSTRONG
OBJECTIVE
Dedicated professional with experience in administrative & paralegal
support, customer service, human resources and accounting. Uphold great
communication skills, handle stressful situation well, and provide a
positive attitude every day. Excel at building strong relationships with
clients, vendors, and staff. Adapt quickly to a new and evolving
environment. Strengths include:
Organization Time-Management Skills Quickly Adapting and
Learning
Dependable Attention to Detail Multi-Tasking and
Prioritizing
TECHNICAL PROFICIENCIES
. Titanium & JD Edwards
. Fiserv, Business Objects & LMS
. Tracker & Tymetrix 360
. MS Suite: Excel, PowerPoint, Access, Word, Outlook & Adobe Photoshop
AWARDS
. FY 10 Q4 On-The-Spot Award - "Go Do It Recognition" (Cost Effective
Outside Services)
. FY 06 Q4 On-The-Spot Award - "Keeping the Wheels on the Bus Turning"
(SEC Project)
. FY 05 Q2 Certificate of Appreciation - Five Years of Service
. FY 05 Q3 On-The-Spot Award - "Above and Beyond" (Rebate Project)
. FY 04 Q3 Award - Peer to Peer Recognition
. FY 03 Q3 Award - Finance Employee of the Year
PROFESSIONAL EXPERIENCE
2011-CURRENT TG/EDUCATION ASSISTANCE SERVICES AUSTIN, TX
Collection Agency, Corp. Administrative Assistant
. Administrative support to President & Director of Operations
. Coordinate calendar, conferences, seminars and team luncheons
. Liaison between EAS and TG for departments in (HR, ACP, IT & Legal)
. Import purchase orders, contracts and invoices into AP for cost of
payments
. HR & Compliance duties, communicate daily with vendors, clients and staff
members
. Manage and process cash payments via mail or in-person and post payments
directly into Titanium database
. Process all EAS check requests for licensing/other
. Create and submit expense reports and keep track of employee's times
sheets
. Notarize documents (Notary Public of TX)
. Distribute and Interoffice mail, answer phones, monitor security cameras
and greet visitors
. Create and maintain files and spreadsheets
. Manage personnel recruitment by maintaining files and records
. Conduct searches in Titanium and JD Edwards database
. Order office supplies, business cards, postage and equipment
ROMEY A ARMSTRONG
PAGE TWO
2004-2009 DELL INCORPORATED ROUND ROCK, TX
Legal Department, Administrative Specialist
. Administrative/Paralegal support to Litigation VP, director and
attorneys
. Coordinate calendars, schedule meetings, travel, phones and assist
visitors
. Enter incoming and outgoing correspondence
. Communicate with vendors and clients
. Performs factual research and report issues to supervisor
. Organize and coordinate team building events and voluntary functions
. Prepares correspondence, presentations, and reports
. Responsible for making recommendations, establishing, documenting,
implementing on procedures that provide efficiency and cost savings
within the department
. Manage escalated complaints, conduct searches, file management and
records retention
. Organize documents, coordinate and manage large document collections
and productions utilizing several litigation support database software
. Project management, budget reporting and invoice management
. Tracks operational data in database including other reporting metrics
. Analyze debt verifications for federal investigative services
. Billing Invoices and check requests
. Manage pub shares for marketing team (Catalog/Print/Radio/TV Ad
Processes)
2000-2004 DELL INCORPORATED ROUND ROCK, TX
Finance Department, Order Processing Analyst
. Responsible for data entry of specified accounts in the corporate
business group
. Coordinate team meetings, order supplies and distribute work to team
members
. Review daily queues, verify customer information and monitor ports
database
. Manage India's processing teams and support accounts to ensure order
entry was accurate and complete
. Responsible for maintaining quarterly metric team goals and distribute
work to team
. Direct interaction with customers via phone and email
. Established relationships with collection, sales and customer care
teams
2000-2000 INTERIM AGENCY/DELL INCORPORATED ROUND ROCK, TX
Finance Department, Order Processing Analyst
. Responsible for data entry of specified accounts in the corporate
business group
. Review daily queues, verify customer information and monitor ports
database
. Direct interaction with customers via phone and email
. Established relationships with collection, sales and customer care
ROMEY A ARMSTRONG
PAGE THREE
EDUCATION
Austin Community College, Austin, TX 1997-1998
Round Rock High School, Round Rock, TX 1997
Basic Proficiency in Spanish (Written & Spoken)
SPECIALIZED TRAINING
. Corporate Governance
. Privacy/Data Protection Awareness
. Private Policy
. Information & Physical Security
. Internal Controls Training
. Workplace Harassment
. EHS Online Compliance/OSHA VPP Awareness
. Leadership Imperative
. Order Ready Expo
. WW Trade Compliance Diversity Management for Individual Contributors
. Winning with Integrity
COMMUNITY INVOLVEMENT
Komen for Cure, March of Dimes, Any Baby Can, JDRF, Williamson County
Crisis Center & One Dell Community
EMAIL: abg4kt@r.postjobfree.com
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