Electrical Engineer Software
Resume:
Hartnell Owen Gregory
MCP, MCSE (NT*), Cert IT & Comp (Open)
**** ******* ***, ****** ******. Orlando FL 34787
Email: abg4kd@r.postjobfree.com
MCSE
Workstation, Server, IIS 4.0, Exchange experience considered, intelligent approach to project
briefing Proven ability to work without supervision, priorities effectively and meet deadlines
Career History:
Still Serving PC support specialist Barry University School of Law
2008
Responsibilities: The Desktop Support Specialist provides technical assistance to
computer system users. Answers questions or resolves computer problems for clients in
person, via telephone or from remote location. Provides a ssistance to School of Law
f aculty, staff, and students concerning the use of computer hardware and software,
including printing, imaging computers, software installation, smart phones, word
processing, electronic mail, and operating systems. Answer users' inquiries regarding
computer software and hardware operation to resolve problems. Perform other duties as
required.
IT. Technical Coordinator Jan 2005-July 2005
Corngreaves Junior School UK England
Responsible to support and assist teachers integrate technology in the classroom. This
helps to improve student’s achievement
2000- 2004 Computer Technician University of Central England, Perry Barr, Birmingham
To provide and maintain an email system for students in the faculty, also p rovide front line
support to students. Redesign and update of website, specifically www.lss.uce.ac.uk/
lsshome/Exchange using Dream weaver 3 and FrontPage.
Installing Hardware and Software
Software support for Office 2000
Updating Hardware
Network Monitoring
Server Maintenance
Setting up hardware and software in faculty Labs for both staff and students use
Trouble Shooting Workstations and Server
Carryout Backups
Making recommendations, on updating the area I work in and coming up with
solutions to possible problems that may occur.
Briefing staff and students
Network Administrator P/T
Law Firm Birmingham England June 2000 Feb 2004
The organisation consisted of different operating systems Windows 98, Nt4, Windows Nt4 Server;
st rd
I determine the nature of the problems (1 to 3 line support). Providing for both end-user and
server support. Providing correction and solutions whilst working on projects
Develop solutions to provide regular backups of data
Upgrade workstations and printers, which improve desktop connectivity
Initiated technical projects that improve performance and business functionality
Install PC Anywhere for remote administration of application of vendor
1999-2000, Security Officer UCE Perry Barr Birmingham
Duties included Static and mobile security of buildings. Monitoring CCTV camera’s Checking
Identification of staff.
1997-1999 Student/Contract Work/Study
Various Sites Electrical Engineer (Installing Electrical Equipment)
1991-1997 Security Officer Trustee Saving Bank
Duties included static and Mobile security of buildings. Checking Identification of staff
using Access control Monitoring CCTV cameras. Monitoring the alarm system, and
attending to any reported Health and Safety hazards, assisting in rectifying problems.
Assisting in training; other staff members in the use of Access control system and basic
PC.
1981-1991 Royal Navy Portsmouth England
Joined Royal Navy as Seaman Operator in 1981: Left in the rank of Petty Officer (radar) this was
an exciting and demanding career which took me around the world and to the Falklands on the
ship HMS Invincible the experience and achievements are as follows
EXPERIENCE AND ACHIEVEMENT
1989-1990 Administration and Management:
Managing the administration office: of the Royal Navy Reserve; in Birmingham. Duties included
the drafting of letters and official documents, the management and upkeep of the sites database
and transfer of information when required, authorizing payments, keeping, keeping pay and
training records.
I was responsible for the Up keeping and maintenance of building and the payment of bills and
invoices operating office equipment, ordering stocks.
Education, Training & Qualifications:
2011 Windows 7 installation
2011 Dell Training & certification
2008 Configuring Windows Vista
2005 Associate of Science (Information Technology)
2004 Relational Database
2004 Certificate in Information Technology and Computing
2003 CCNA1 Networking Basic
2003 Microsoft Windows Exchange 2000
2003 Updating Support Skills from NT4 to W2000
2002 Microsoft Windows Exchange 2000 Administration course
2002 Undergoing Study of BSc (Honours) Information Technology and Computing
2002 Updating support Skills from NT4 to Windows 2000 Training
2001 First Aid Training
2000 MCSE
2000 Microsoft: Windows, Exchange 5.5 Certificate
2000 Microsoft: Windows IIS 4.0 Certificate
2000 Microsoft: Windows IIS 4.0 & TCP/IP Training
2000 Microsoft Windows Enterprise Certificate
2000 Conflict Management
1999 Microsoft Windows Server Workstation Certificate
1998 City & Guilds 236 Electrical Engineering
1994 Security Officer Training (I.P.S.A) levels 1
1991 Computer Literacy & Management
1991 Computerized Accounting and Management
1989-90 IDPM Institute of Data Processing & Management Yr 1
1988 GCSE Mathematics
1977-1980 Warley High Comprehension 5 CSE’s Mathematics English, Physics, Technical
Drawing, Metalwork.
Additional Information: I am active in my local community and serve as a Youth
Worker I have many hobbies including DIY and reading (particularly Some History and
Wild life). I enjoy socializing and look for opportunities to extend my Knowledge I also
enjoy playing most sport, and assisting family and friends to install and troubleshoot their
home computers and attachments, I also look after two independent networks one
consisting of a Server and 10 Pc’s running NT4 and the other consisting of 5 Pc’s, with
internet via broadband running XP.
References:
June 16, 2010
Assistant Director, Orlando Law IT Operations School of Law
6441 East Colonial Drive, Orlando Florida 32807
Dear Elizabeth Norris
Assistant Director Position
I would like to officially express an interest in the position advertised above. I am currently
working for the School of law as Desk top support specialist since February 2008.
My main responsibilities include,
Technical assistance to computer system us ers answers including the
answering of questions or resolving computer problems.
Maintain record of daily data communication transactions, problems and
remedial action taken.
Set up equipment for employee use, performing or ensuring proper
installation of cable, operating systems, and appropriate software. Image
new machines using Symantec Ghost.
Maintain printing and copying systems on campus by troubleshooting
hardware and working with print management software.
Install and perform minor repairs to hard ware, software, and peripheral
equipment, following design or installation specifications.
Modify and customize commercial programs for internal needs.
Oversee the daily performance of computer systems.
Prepare evaluations of software or hardware and re commend
improvements or upgrades.
With my previous experience and present experience I feel I am more than
capable to manage team that provides technical support, I have excellent
communication skills, able to resolve technical issues, and to prioritize work load,
and consistently AND effectively maintain all equipments, which includes server,
phones and by network infrastructure, And efficiently document for effective
communication and any other duties that relates to the Law department.,
I am available for further questions and appreciate the opportunity to be
considered for this position.
With regards
Mr, Owen Gregory
Desk top Support Specialist
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