Customer Service Real Estate

NIKKI JENSON

Email: abg4k4@r.postjobfree.com *****A Glen

Acres Drive South

LinkedIn: linkedin.com/in/nicolejenson Seattle, WA

98168

Twitter: @SeattleLove 206-***-****

SKILLS Proficient in Microsoft Office

Experience in basic HTML

Experienced in SEM/SEO, commenting

Training and Development

Proficient in MAC and PC

EXPERIENCE

Social Media Trainer: 12/2009-

05/2011 ActiveRain Corp

Seattle, WA

. A personal blog and social media trainer at the

largest blogging platform for real estate

professionals, with a membership base of more then

200,000

. Set appointments and called members to train them on

how to effectively for their business by using SEO,

clean formatting and basic HTML coding, with the end

result of getting each of members' blogs onto the

first page of google

. Demonstrated to members the importance of 'Reputation

Architecture' and how to multiply the effects of

remarkable service

. Reached out to members that were not current on their

billing to get them re-energized into the platform and

their marketing goals

. Built relationships with members through writing

blogs, commenting on members' post and providing

exceptional customer service and support

Hostess: 05/2010 -

09/2010

Dragonfish Asian Cafe

Seattle, WA

. Acted as a personal concierge to out of town guests

to create a memorable experience that they will share

with friends and family

. Demonstrated excellent time management skills by

greeting guests, seating tables in proper rotation,

taking initiative to help wait staff with expo and

delivery of food, and at last call closed up the

front of the restaurant

. Developed strong phone presence by answering calls,

giving the caller full attention and providing

accurate information

. Excelled in fast-paced environment balancing large

party reservations, long wait list, Double Happy

Hours and Paramount show nights

Hostess: 03/2010 -

09/2010

Sport Restaurant and Bar

Seattle, WA

. Acted at a personal concierge to out of town guests

on the other side of down town creating a memorable

experience

. Demonstrated not only time management skills by

greeting guests and seating tables in proper

rotation, but was tested in Sports knowledge daily

. Developed a strong phone presence by answering calls,

giving the caller undivided attention and paying

close attention to details such as dates, menu

changes, and game times

. Excelled in fast-paced environments balancing large

parties, march madness, Stanley Cup, World Cup, NBA

and MLB Playoffs, and survived the SuperBowl

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