Customer Service Manager

Sherra Y. Blue

**** **** **** ******, ***. ***

Tulsa, OK 74133

918-***-****

**********@*****.***

Objective: To obtain a position that will utilize my clerical training and

customer service experience

Education: Tulsa Community College, Tulsa, OK. Fall 2006-Spring 2008.

Associate in Liberal Arts.

Rose State College, Empower program, Midwest City, OK.

Certificate of completion on September of 2000. Studies

included keyboarding, 10-Key, Windows 2000, sales and marketing,

bookkeeping, and customer service.

Job skills: Written and Oral Communication Microsoft Word 2000-

2007

Cost Point and FLAB/ABRA Excel

Outlook 2000-2007 Lotus Notes Database

High level of organization Knowledge of financial

reporting Microsoft Access, PowerPoint

10-Key

Rent Roll/One Site Switchboard

Detail oriented Familiar with Fair Housing

Laws and regulations

Employment: Tower Crossing Apartment (216 units), Foxfire Apartments

(480 units)

Manager

01/2005-Current

. Managed day-to-day financial operations

. Provide and maintain successful leasing

. Collect deposits and rents, resolve tenants' complaints, oversee

eviction proceedings, negotiate contracts with vendors, and regularly

inspected property to ensure it is in good working condition.

. Negotiate lease offers, prepare, execute, and explain lease and

related documents.

. Responsible for the rental of apartment units to ensure maximum

occupancy at all times and high renewal rates.

. Coordinates move-ins and move-outs, lease negotiation, renewals, and

apartment showings.

. Ensures paperwork of current and prospective tenants is completed

accurately

. Process Payroll, Prepare month end reports, MMR, market surveys,

owner's report, commission and bonus reports, accounts payable,

financial reports, New Hire packages

. Interview, and screened, applicants for employment. Supervise on-site

personnel.

Lear Siegler Services, Inc. Finance Department. Oklahoma City, OK

Payroll Administrator/HR Assistant 10/2000-

11/2003

. Input and process payroll for 3600+ employees weekly.

. Prepared and processed General ledgers, Billing, Labor distribution

reports, Weekly expenditures, expense reports, AR/AP and ACH returns.

. Heavy filing and photo copying.

. Input updates to employees master files, including W-4's, direct

deposits, garnishments, misc. deductions, and vacation payouts.

. Audit Time and Attendance sheets and Certificate of Services according

to the company's Standard Operating Procedure Manual.

. Communication with field personnel on related payroll issues.

. Process 401K's and sick payout annually.

. Receptionist duties included; switchboard, greeting visitors, sending

and receiving faxes.

. Assisted HR managers and Contract Field Programmers on various

projects.

. Processed all outgoing mail going to field personnel using Airborne,

FedEx International, UPS, and USPS weekly.

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