Customer Service High School
Resume:
Tess Wilson
Fredericksburg, Virginia 22401
Objective:
To work in a professional organization where I can utilize my knowledge, skills and experience.
Qualifications:
• Customer service and Administrative professional experienced working in a fast paced
environment demanding strong organizational, interpersonal and problem solving skills
• Trustworthy, ethical and discreet committed to superior customer service.
• Confident and poised in interaction with individuals of all levels in the organization.
Professional Experience:
Centura College, Virginia Beach, Virginia, 9/22/09-7/8/11
Admission Representative
• Used company approved recruiting methods to determine if potential applicants have the ability
to benefit from the training provided.
• Provided assistance to all inquiries through the complete inquiry cycle from including, taking
inbound calls and making outgoing calls, scheduling appointments, interviewing students,
receiving applications and follow-up to ensure that students complete the funding process and
start school as scheduled.
• Updated the student database system for all associated activities when working with inquiries.
• Provided a high level of customer service and ensure all inquiries are contacted and record each
call in the student database system.
• Utilized a company approved presentation and telephone script to ensure ethical recruitment and
regulatory body compliance.
• Represented the school at events such as Career Fairs and High School Recruitment Seminars.
• Followed specific policies, procedures, and standards in daily work to promote compliance and
exemplary audit scores.
• Attended and participated admissions meetings and training sessions as scheduled.
• Promoted a positive team work environment.
• Upheld the school, its programs, students and employees in the highest regard.
• Fully comply through daily work and workflow auditing with the Admissions Policy and
Procedure and policies of regulatory bodies.
• Enrolled students who want to fulfill their education online, making sure they have the
information needed to make an informed decision
• Helped students understand the financial aid process and what is needed to obtain funding to
cover educational cost
HSBC, Chesapeake, Virginia, 8/2001-5/2009
Customer Service Representative II
• Collections on past due account
• Processed payments
• Customer service resolution
• Sold products and services
• Handled high volumes calls
The Virginian Pilot, Norfolk, Virginia, 5/1993-8/2001
Advertising Dispatch Messenger
• Advertisement deliveries
• Proof read clients’ advertisements
• Corrected clients’ advertisements
Education:
Maury High School, 1986-1990
Academic Diploma
Norfolk State University, 1990-1993
Studied Administration Systems Management
Centura College, 9/2009-present
Associate Degree, Business Management
Scheduled to graduate 3/2012
References:
Available upon request
Contact this candidate