Customer Service Manager
Resume:
April Lopez
Glendale Hts., IL.
abg4fz@r.postjobfree.com
OBJECTIVE
To attain a position with a reputable company that would benefit from my professional experience. As a
productive member of your company, my contributions will add to the growth and success of the company I
represent, as well as my own professional growth.
FUNCTIONAL Responsible, organized individual, able to maintain multiple projects, while assuring that all deadlines are
met. Able to interact with all levels of management, maintain confidentiality, while maintaining a professional
SUMMARY
attitude. Articulate and detail oriented. Strong background in a call center environment. Experienced in high
volume calls both inbound and outbound. Experience in cash handling and processing payments.
EMPLOYMENT
Dovenmuehle Mortgage Elgin, IL . 2008 Present
Collection Service Associate
• Served as a leading collection counselor for loans ranging. From $50,000 to million. Manager to
•Provide customers with tools to maintain a current mortgage loan.
•Increase service levels for both internal and external customers’ relations.
•increased employees knowledge by assisting with development and implementation of
•collaborate with customer care manager to create strategic loans to enhance customer
School Loan Corporation Los Angeles, CA 2006 2007 Customer Service Supervisor
•Handle confidential company information.
•Responsible for resolving problems by coordinating with customers, and other employees.
•Identified customer needs and presented appropriate service and solution.
•Manage 6 30 employees needs assisting e with complaint calls.
•Multi tasked in several different databases for different weekly reports.
•Assisting with human resource w rite ups for employee discipline actions or attendance.
•Order supplies.
•Interact with other departments to gather necessary information to facilitate project work.
•Assisted with the development and implemented action plans.
•payroll
Washington Mutual Chatsworth, Ca 2004 2006
Sub Prime Default Specialist III
•Responsible for collecting total amount due on mortgages that are 31 90 days past due.
•Effectively communicating and negotiating acceptable payment arrangements or total amount
•assist customers that did not qualify for payment arrangements with other payment options
Mid America Bank Downers Grove, IL 2002 2004
Sub Prime Fannie Mae/Freddie Mac Collector
•I was a point of contact for all repayment plans or issues for MidAmerica Bank
c loans. The method of Collections deceased our overall delinquency by 53% and was recognized by management.
•Achieved perfect score on all phone monitors throughout tenure.
•On a monthly basis I was responsible for a synopses report for our Fannie Mae and
•Also reviewed the entire file when there were set up issues or missing documents.
EDUCATION Elgin Community College Elgin,IL
General Studies
References available upon request
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