S HARON GOODSPEED

*** *** ****** *****

Casselber ry, Florida 32707

407-***-**** - home

407-***-**** - cell

abg4f5@r.postjobfree.com

____________________________________________________________________

OBJECT I VE

To obtain a position with a company that will benefit both the company and myself.

PROFESSIONAL EXPER I E NCE

2006-2008 T H E CRU ISE H O U N D

CRUISE COUSELOR

My main responsibility was to answer the incoming calls and provide the information requested by the caller. This

consisted of quoting cruise fare, making the requested reservations and collecting all the necessary information to successfully

reserve and book a cruise vacation for the client. We acquired the cruise fare information from the computer or calling the

c ruise lines directly. This information had to be gathered in a timely matter to deter the client from wanting to go to another

agency and purchasing their cruise from that agency.

The position required detailed information, strong communications skills, fantastic customer service and the ability to

m ulti task. After the transaction was completed, the information had to be placed into the accounting program and all follow

up associated this this client was my responsibility.

2004-2006 C RU ISES-N-MORE

CRUISE COUSELOR

T he responsibilities associated with this position were basically the same as above. My manager Rona Pleat, opened

her own agency and I elected to go with her.

1999-2004 S TEWART E N TERPR ISES

FAMILY SERVICE COUSELOR

I was responsible for accurately gathering the information and filling out the paper work associated with performing

a burial, including marking the correct space, assisting the Funeral Director in arranging the cemetery needs, and meeting

w ith the families to make the arrangements for the burial. My responsibilities focused on family service before and after the

burial, by providing the family the family with what was needed for the current deceased and also for any remaining family or

f riends that showed an interest in taking care of their future funeral needs.

As a Family Service Counselor I had to obtain accurate, personal information from grieving families, but always

maintaining a professional demeanor.

1989-1999 WORLD CLASS TRAVEL AND CRU ISES

TRAVEL CONSULTANT

I was accountable for daily office operations. My main responsibility was providing quality travel arrangements for a

client base of over 15000, with the emphasis on customer service and customer satisfaction. Their travel arrangement had to

completely accurate and exactly what they requested. Other duties included the weekly ARC** report, investigating and

deciphering ARC credit memos, solving client issues, organizing and ordering brochures, and training a potential new owner

possessing very little travel experience. I also was responsible for maintaining the financial account for the agency. During the

extensive vacation time of the original owner, I was solely in control of all aspects of running and maintaining the agency

* * Airline Reporting Corporation ARC is the premier financial transaction processing and settlement corporation that facilitates the distribution of

travel products and related information. All ticketing agencies report to ARC. All reports must meet a deadline.

ED UCAT ION

M E RR I T T IS LAND H I G H SCHOOL

SEM I NO LE STATE COLLEGE

PERSONAL REFRENCES AVAI LBLE ON REQUEST

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