Customer Service Quality Assurance

ALI WAHEED

**** ******* **** ** **********, NY **189 518-***-****

abg4et@r.postjobfree.com

Education

**** ******** ************** - ********* ******** Technical

University Online (CTU)

**** *****ess Marketing Hudson Valley Community

College, Troy, NY

Summary

. Over ten years experience in consultative marketing sales, brand

promotions and customer service.

. Develop training to build best practice awareness, training and

coaching to support new procedure implementation, improve market

behavioral patterns, and ensure adherence to company policy.

. Support timely answers to questions raised by clients, ensuring

consistency of decisions and adopting regular benchmarking exercises.

. Report on market performance including analysis and technical

investigation of CRM / Company website for quality assurance.

. Proficient in Mac OS X, Microsoft Office (Word, Excel, Outlook and

PowerPoint)

. Conversational in English, Urdu and German

Professional Experience

Oct 07- May 2011 Anthem College

Career Service Advisor New

York, NY

. Follow up and work with all assigned students to ensure that all

proper graduation documentations are received from each graduating

student

. Contact students according to the Career Services Advisor (CSA)

Contact Criteria

. Achieve daily, weekly and monthly Employment Rate goals.

. Communicate with students via phone, email and in person.

. Provide detail documentation to each contact / activity that was made

with the student

. Uphold all High-Tech education policies, procedures, integrity, and

ethical standards

. Follow all accreditation, state and federal regulations in preparation

of a Graduation file for each student.

Nov 09-Jan 11 Kings Auto Group

Internet Sales Manager (Infiniti, Nissan, Volkswagen)

Brooklyn, NY

. Experience with Dealer.com lead management / website configuration and

reporting

. Primarily handle inbound internet leads then distribute to the GSM and

the sales staff

. Imply new digital marketing and ecommerce strategies to the company

for growth

. Excellent communication and understanding skills to provide elite

customer service

. Knowledge of existing and competitive products to utilize modern web

technologies such as social media marketing, emails, live chats and

review etc

. Implement new follow up strategies and oversea the sales reps for

quality assurance

. Organize weekly meetings with sales staff and management to discuss

sales goals and enhance customer service

Sep 06-Oct 07 Sovereign Bank

Building Inspector Brooklyn, NY

. Assure that all inspections are with in compliance with Federal

National Mortgage Association (FNMA) requirements and are non-

hazardous to the environment; provide correspondence of property

condition to clients.

. Train new employees on process of building inspections.

. Provide reporting to clients of damage recorded during inspections.

. Schedule appointments with property managers prior to visiting

Feb 04-Jun 05 Key Bank

Client Service Representative Teller Albany, NY

Responsible for Shipping and receiving money

Maintained office files, phone calls and supply orders

Responsible for checks and balance bank books and support system for

management

Contact this candidate