Customer Service Sales

* * ** * * N Z C T BA K E R S F I E L D, CA * * * 0 7

* ** *** * * 5 2 • K E K A 3 41 3 @ YA H O O . C O M

ERIKA R. TREVINO

OBJECTIVE

Dedicated, customer focused administrative worker offering significant experience in self

directed positions requiring effective support, secretarial, and administrative abilities.Proven

interpersonal communications and multi tasking skills. Adaptable team player recognized for

willingness to learn and teach newly acquired skills.

SUMMARY OF QUALIFICATIONS

Demonstrated administrative expertise in, file management and storage, handling

phone, and personal reception.

Very savvy in sales and being the overall top performer and generating very high

revenues.

Broad banking experience in building relationship and customer service.

Possess technical proficiency in operating multiline phone systems, copiers, printers,

fax machines, computers and software including MS Office, Word Perfect, Excel, and

PowerPoint.

Performing 65 70 wpm

Advanced with 10 key

Bilingual in Spanish both reading and writing

WORK OF EXPERIENCE

March 2009 July 2011 Capital One Bank Irving, Tx

Inbound Sales Representative 972-***-**** Anthony Crisafulli

Receiving sales customer service calls in both English and Spanish from all of our

servicing states, while fulfilling the customer’s request and providing the highest level

of quality in customer service satisfaction. Building rapport with customers and

asking open ended questions to be able to analyze and uncover all customers’

financial needs to make a strong recommendation. Along with cross sell on various

Capital One Bank products. Selling the features and benefits of products along with

initially setting customers up with checking, savings, certificates of deposit, and/or

money market accounts to be later opened in a branch location. Assisted customers

with lending products such as personal unsecured loans, over draft protection line of

credit, home equity loans and lines of credit, savings secured loans, cd secured loans,

as well as credit cards and auto loans for the various states in which we serviced.

September 2008 November 2008 Work Force Staffing Kendra Construction

Bakersfield, CA

Receptionist 661-***-**** Jenna

Answer multi lined phone calls, entering employee time sheets, faxing, copying, data

entry into excel and access, and attending to any customers as needed.

December 2007 December 2008 Kern County Superintendent of Schools

Bakersfield, CA

1300 17th Street 661-***-**** Gloria Clyburn

Substitute Aid

Assisting teachers in their classrooms, helping students build confidence with class

work, and grading all of the students work.

December 2006 September 2007 Wells Fargo Bank

Bakersfield, CA

9000 Ming Ave. 661-***-**** Christina Martinez

Teller/Stage Director

Greeting customers as entered, assisted customers in line, prepared customer

transactions, handled all retail banking transactions, meeting sales expectations,

customer service, and daily cash handling in balance quotas.

May 2005 July 2006 Nissan of Bakersfield

Bakersfield, CA

2800 Pacheco Rd. 661-***-**** Margarita Jimenez

Receptionist/Customer Service Representative

Handling all customer needs and requests, properly presenting vehicle to owner

ensuring customer satisfaction, answering multi line phones, filing, banking, and

delivering finance contracts to various banks around town.

EDUCATION

2006 2008 California State University, Bakersfield Bakersfield, CA

Participated in various school events and community service through sorority

organization.

2004 2006 Bakersfield College Bakersfield, CA

Transferred Credits

Participated in sports, and interaction with Deaf Club activities.

2000 2004 Ridgeview High School Bakersfield, CA

Diploma

Participated in after school extracurricular activities

Community service through Criminal Justice, and MeCHa club.

REFERENCES

Laura Schone 661-***-****

Samantha Villanueva 661-***-****

Anthony Crisafulli 972-***-****

Contact this candidate