Customer Service Manager
Resume:
Andrea Iriarte
**** ******** ****, ***** **** Beach, FL 33411
abg4ci@r.postjobfree.com
Core Competencies:
Teamwork I n tegri ty Document Preparation
Communication (Trilingual) A ttention to Detail M ulti-
tasking
P rofessionalism Legal Research C ritical thinking
Experience
S ales Associate B loomingdale's
M iami, FL
November 2009-February 2011
• Managed $350,000 cosmetic business
• Responsible for maintaining relationships with large client base to drive repeat
business
• Drove customer loyalty through outstanding customer service
• Created and marketed events to improve sales within the department
• Resolved customer complaints and made effective decisions independent of
management
Advocate F lorida Resource Center for Women and Children R iviera
Beach, FL January 2009-April 2009
• Gave individual and family counseling, managed client's cases and gave legal and
court advocacy
• Made a lethality assessment with each client and helped them with safety
p lanning
• Gave language assistance services
• Taught an anti-violence curriculum to high school students
• Managed and coordinated fundraising activities
General Manager T he Art Room
Guatemala
January 2004-June 2008
• Developed and implemented the curricula and supervised learning activities
for over 60 students
• Trained and supervised a staff of six teachers
• Planned and organized events such as art fairs and outreach programs
• Oversaw all client accounts and developed new accounts and corporate
sponsorships
• Developed grass roots marketing campaign to improve business
P aralegal Guatemala Supreme Court
Guatemala
M arch 2000-December 2003
• Coordinated multi-faceted office functions encompassing court calendar
management, retaining of court reporters and scheduling of conference rooms for
depositions
• Liaison between attorneys, clients, reporters, law firms and the Magistrates.
• Reported directly to five Supreme Court Magistrates with a broad range of
responsibilities encompassing the t imely and complex preparation of cases from
d iscovery to t rial phase
• Developed policy recommendations for the consideration of the Court
Education
University of M iami Universidad F rancisco Ma r roquín,
G uatemala
Paralegal Certificate, 2010 Bachelor's Degree in Law, 2005
Validated by the University of Miami
Universidad del Istmo de Guatemala Universidad Complutense de
M ad r id
M aster's Degree in Education, 2007 Master's Degree in Education, Family Counseling, 2006
Universidad Rafael Landivar, Guatemala
M asters in Human Rights, 2005
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