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Customer Service Technician

Location:
Perris, CA, 92571
Posted:
July 22, 2011

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Resume:

Charles S. Hardison

**** ******** **. ******, ** 92571

Mobile 951-***-****

Email: abg4b9@r.postjobfree.com

OBJECTIVE Automotive Technician Position

PROFILE Professional Automotive Service Technician with previous

experience seeking customer service position that will enable me

the opportunity to utilize and apply my newly acquired technical

skills in addition to my previous military discipline and

automotive skills.

EDUCATION

Universal Technical Institute - Rancho Cucamonga, CA Diploma

Graduated: 6/10

Emphasis: Mercedes-Benz STARt

Mercedes-Benz STARt Introduction to Mercedes-Benz Electrical

XMB001 Mercedes-Benz

Mercedes-Benz STARt Interior Disassembly Chassis Electrics

XMB002

Mercedes-Benz STARt Driving Dynamics Climate Control Systems ACC

XMB003 & AAC

Mercedes-Benz STARt Engine Management ME & PDI & Maintenance

XMB004 CDI

MERCEDES-BENZ REQUIRED

E-LEARNING:

SPMT 410 Take Ten

TECH 769 Xentry Diagnostics

SALE 459 Customer One (C-1)

TECH 737 Dynamic PDI

SALE 460 MY 2007 Update

SALE 453 Customer Focused

Delivery

MERCEDES-BENZ END OF COURSE TEST

OUT:

TECH 746 Technical Product

Introduction (TPI)

TECH 739 CAN Basics

TECH 750 Electrical

TECH 747 Chassis Electrics

TECH 748 Traction & Brakes

TECH 766 Automatic Climate

Control

TECH 764 Engine Management (ME &

CDI)

TECH 738 Flexible Service System

(FSS)

TECH 724 Pre-Delivery Inspection

(PDI)

Universal Technical Institute - Rancho Cucamonga, CA

Emphasis: Automotive Technology

Automotive Engines & Repair Automatic Transmissions Power & Performance

Electronic fundamentals Electronic Technology Professional

Applications

Fuel & Ignition Systems Advanced Diagnostic Automotive Under Car

Systems

Drivability & Emissions Electronic Diagnostics Automotive Power Trains

Brakes & Climate Control Professional Service

Writing

Channel Islands - Oxnard, CA Diploma

General Studies

CERTIFICATION & TRANSITIONAL SKILLS

DOD Combating Trafficking in Typing 50 WPM Windows, Email &

Persons Internet

Oscilloscope & Emissions Testing Force Protection SERE, Level B-Code of

CBT Conduct

Certified Ford Technician Customer Information Information Insurance

Handling Protection DBT CBT

Certified ALLDATA Automotive Human Relations CBT Law of Armed Conflict

Information Specialist CBT

Operations Resource Mgmt SCI/DCID 1/14 CPR First Aid

Apprentice Eligible

EMPLOYMENT Tysinger Mercedes Benz, Hampton Va Technician

07/10- Present

Responsibilities: Mount and balance tires with alignments, perform A

and B services, Transmission Service, Brake flush with SBC,

Replace spark plugs, reseal valve covers, diagnose check engine

lights, diagnose abs lights, diagnose SRS malfunctions.

Knowledge with Netstar, DTS, DTBs, and SDS.

Sears Auto Center, Moreno Valley, CA Technician 1

07/09 - 06/10

Responsibilities: Tire installation, rotation and balance.

Testing, installing and removing batteries. Performing oil

changes, replacing wiper blades, and performing general

installations such as air filters.

Aristokraft, Arlington, TX Warehouse Worker

10/06 - 12/06

Responsibilities: Loading and unloading trucks, scanning and counting

inventory, sweeping and cleaning of warehouse.

Taco Del Mar, Point Mugu, CA Cashier

07/06 - 9/06

Responsibilities: Made and served food, maintained cleanliness of

restaurant, closed store.

MILITARY United States Air Force, Offutt, NE AB/E1

02/07 - 10/08

Honorable Discharge

Responsibilities: Compiled, audited and summarized transaction

data for an aviation resource management database. Initiated

actions to execute aviation management policies and procedures

and consulted with aircrew members to obtain aviation-related

data. Prepared reports, coordinated aircraft schedules and

aircrew training activities. Prepared and processed aeronautical

and military pay orders. Performed processing functions.

Assisted the registrar, assembled and distributed student

information packets and briefed students on information for

completion of required forms. Prepared flight authorizations and

monitored individual flight requirements. Monitored and resolved

minor system deficiencies.

AWARDS, CAMPAIGNS & CLEARANCES

Universal Technical Institute Perfect Attendance

Meritorious Unit Award National Service Medal

AF Training Ribbon Global War on Terrorism Service

Medal

REFERENCES

Available upon Request



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