Manager Customer Service
Resume:
MICHELLE A. SMITH-HILL
**** ****** ***** ****, ********, Ohio 43229 - 614-***-**** (h)
Email: car_mas70@hotmail
SUMMARY OF QUALIFICATION
Three years experience in call center, and proficient in multiple screen
maneuvering. Years of experience in providing exceptional customer
service, including written and oral communication. Experienced in handling
customer related issues, investigating and resolving issue. Experienced
in preparing numerical statements and written reports. Understand the
fundamentals and importance of team work, performance and consistency.
CORE COMPETENCE
Written and oral communication Customer service relations
Client needs assessment Problem solving
Call center experience Computer
proficient
Face to face customer contact Multi-
tasking
PROFESSIONAL EXPERIENCE
JP MORGAN CHASE
2008 - Present
Dispute Advisor
- Assist card holder with disputing charges on credit card account
- Investigating and resolve dispute
- Process and post credit to card holder's account
-Assist card holder with questions related to credit card account
WESTIN HOTEL
2007 - 2008
Night Auditor
- Guest check-in and check-out
-finalize guest bills
-Prepare reports to close day's business, (reconciliation of rooms and
restaurant reports)
-Refresh system to start new business day
-Maintain and provide hotel services throughout the night
-Maintain cash register
SHERATON SUITES HOTEL
2006 - 2008
Night Auditor
-Guest check-in and check-out
-finalize guest bills
-Prepare reports to close day's business, (reconciliation of rooms and
restaurant reports)
-Refresh system to start new business day
-Maintain and provide hotel services throughout the night
-Maintain cash register
-Acting Night Audit Supervisor
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EDUCATION
FRANKLIN UNIVERSITY
Bachelor of Arts: Business Administration (pursuing)
HOCKING COLLEGE
Associates Degree: Hotel and Restaurant Management, 2002
EXCELSIOR HIGH SCHOOL
Graduate 1988
REFERENCES
Bob Foster - Team Manager JP Morgan
Chase
Primo Funari - Team Manager Asst. JP Morgan Chase
Greg Lee - Front Desk Manager Westin Hotel
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