Customer Service Manager
Resume:
Martina M. Winston
Pelham, AL 35124
abg498@r.postjobfree.com
Human Resources Experience
*HR Policies & Procedures *Staff Recruitment & Retention *Associate
Relations *Project Management *Orientation & Onboarding *HRIS Technologies
*Training & Development *Performance Management
*Organizational Development *FMLA/ADA/EEO
Professional Experience
Regions Financial Corporation, Birmingham, AL
Human Resources Generalist, Assistant Vice President
February 2009 - Present
. Responsible for counsel and execution of a wide array of HR practices for
three Consumer Sales Managers regarding: strategic workforce planning,
associate discipline, employment law, compensation decisions and bank
policy interpretation for over 30 Retail Branch locations/over 350
associates
. Advice and counsel managers to coach and develop performance work
initiatives
. Provides accurate, timely conflict management and resolution advisement
. Acts as an effective associate advocate by responding to complaints and
identifying turnover trends to acknowledge retention issues
. Provides proactive HR support to include: recruiting, staffing,
manager/employee training and market outreach activities
. Individual career consultation: Talent Management, Annual Performance
Review process, Retail Leadership programs
. Identifies and maintains internal/external talent for succession planning
Inside Sales Manager/Asst. Branch Manager, Birmingham, AL
March 2008 - February 2009
. Assisted Branch Manager in managing daily operations of the branch office
. Responsible for the development of sales goals and real time coaching to
ensure staff achieved outlined goals
. Identified and maximized cross-sales opportunities through customer
profiling and enhanced customer relationships by telemarketing bank
products
. Served as Regions at Work Champion for Shelby County area
. Fundraising liaison for United Way campaign for Shelby County area
Limited Brands Corporation, Birmingham, AL/Memphis, TN/Tupelo, MS/Columbus,
MS
Victoria Secret Stores
Store Manager
August 2006 - March 2008
. Provided leadership through customer experience, overall operational
execution and total store results
. Promoted customer loyalty through current brand strategies, including
credit and customer relationship marketing
. Executed company initiatives and ensured maximum productivity,
profitability and compliance with company policies and procedures
Bath & Body Works/White Barn Candle Company Store
Store Manager
April 2001 - September 2005
. Oversaw all operations of the store regarding: sales, service,
organization, customer satisfaction and profitability goals for the store
in compliance with company procedures
. Developed and executed short/long-term plans to achieve goals in support
of district/region strategy
. Provided effective training to over 90 staff associates in the areas of
customer service, product knowledge, inventory control and merchandising
while offering developmental opportunities
Gymboree, Collierville, TN
Store Sales Manager
February 2006 - August 2006
. Lead store team in driving financial results, providing exceptional
customer service as well as recruiting and developing top retail talent.
. Ranked #1 in district for our Customer Service Evaluations YTD
Gap, INC, Collierville, TN/Tupelo, MS
Baby Gap/Gap Maternity Store
Assistant Store Manager
September 2005 - February 2006
. Executed grand opening of center in Collierville, TN - The Avenue
Carriage Crossing (Oct 05)
. Responsible for recruiting, hiring and training all sales associates and
sales supervisors
. Coached store associates on sales goals and held team members accountable
for reaching company goals
GapKids
Part Time Sales Associate
September 2000 - November 2003
. Visual merchandising specialist for Baby Girl specialty areas
. Help train new employees on customer service and cash wrap
policy/procedures
Education
Itawamba Community College, Fulton, MS
August 2000 - May 2002
Concentration: Communications
Sulligent High School, Sulligent, AL
May 2000
Advanced Diploma
Contact this candidate