Customer Service Manager

La'Shonna M.

Wright PO Box **** Bedford, VA ***** cell: (540)583-

**** ****: 540-***-**** email: abg48z@r.postjobfree.com

EDUCATION Lynchburg College Lynchburg, VA

January 2009-Present

. Bachelor of Arts-Accounting

. Graduated May 2011

. GPA 3.38

Central Virginia Community College Lynchburg,

VA August 1999-May 2006

. Associate of Arts and Sciences-Business Administration

. Graduated Cum Laude

EXPERIENCE Neighborhood Expert/Server Applebee's International

June 2000-June 2010

. Reconcile a cash audit at the end of each shift

. Follow company procedures to ensure internal control

. Verify the prices that appear on the bill match the price

list

Assistant Restaurant General Manager Long John Silver's

June 1995-September 1999

. Generate cash deposits

. Perform nightly, weekly and monthly physical inventory

. Analyze profit/loss statements

. Prepare purchase orders to maintain proper inventory levels

. Verify items on product receiving reports match the items

on the purchase order

RELATED COURSEWORK AND CLASSROOM EXPERIENCE

. Financial Accounting

. Strategic Cost Management Accounting

. Auditing-Integrated Practice Case

. Managerial Finance

. Personal Income Tax Accounting

. Marketing

SKILLS

. Excellent Customer Service Skills

. Experienced use of Microsoft Word, Excel and Power Point

. Six years of experience using Tax software (completing

forms 1040EZ, 1040 and 1040A)

. Six years of experience completing state tax form 760 both

manually and electronically

. Ability to work well under pressure

. Strong problem solving skills

AWARDS

. Awarded for outstanding customer service- Applebee's

. Awarded for exceeding sales goals-Applebee's

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