Customer Service Administrative Assistant

Audrey Alo

310-***-**** Cell

abg46w@r.postjobfree.com

Clerical Data Entry and Customer Service Specialist

Skills: Administrative Skills: Type 70 WPM. 10-Key 10,000

keystrokes. Data Entry 10,000

keystrokes. Operation of office equipment:

copier, scanner, fax, label maker, postage,

transcription.

Computer Skills: MS Word, MS Excel, MS PowerPoint and MS

Outlook, QuickBooks.

Summary: Proven office skills with the ability of working with very

little direction alone and a team player to

enhance your business. Currently attending

University of Phoenix for a Bachelor's in

Science for Human Services, 2013.

Work History:

Customer Service, Call Center

Interstate Personnel Torrance, CA 1/2011 to

6/2011

. Proven telephone call ability assessing customer need or requirement

for products by providing additional product information, benefits of

products, and possible difficulties

. Resolve a wide variety of customer issues regarding their order in a

timely manner

. Entrusted with the most complex customer service issues as a result of

exceptional ability to promptly resolve concerns and satisfy customers

.

Data Entry Clerical

Gas Reclaimers Systems LLC Granada Hills, CA

10/2008 to 1/2011

. Efficient reconciliation of invoices and payments utilizing QuickBooks

. Communicate effectively with rental companies to resolution

. Reorganization and maintenance of files

Specialty Services Advisor

Corporate Express La Mirada, CA

02/2008 to 05/2008

. Proven successful customer service experience in call center

environment.

. Relied upon to efficiently provide customer service in the wide

spectrum of customer needs.

. Appointed to assist co-worker's to meet their work load requirements.

Administrative Assistant to Chief Financial Officer

Cal Coast Companies Gardena, CA

05/2005 to 12/2007

. Entrusted with full range property management assistance (17 tenants).

. Assess and prioritize workflow.

. Assumed A/P preparation of documents for payment, audit bi-monthly

payroll, healthcare account

. Acquired office manager duties, i.e. office supplies, equipment,

maintenance

. Create spreadsheets and analysis for 14+ entities.

. Tasked to organize and expand files for 14+ entities, accounts

payable, and A-Z files.

. Collate and produce prospective project books for investors.

Senior Clerk Typist

Harbor-UCLA Medical Foundation, Inc. Torrance, CA

01/2000 to 01/2005

. Assisted in creating protocol for servicing several off-site scanners

to send their images to Harbor-UCLA for radiological readings and

providing report to respective sites.

. Assumed medical transcription for all sites, including the Harbor-UCLA

EBT site.

. Prioritized readings upon receipt of images on CD.

. Downloaded images to computer for physicians to read on a daily basis.

. Invoiced all sites for radiological readings by Harbor-UCLA and

tracked receivables.

. Assisted Harbor-UCLA EBT scanner with patient appointment scheduling.

. Responded by follow-up to physician requests for patient records.

. Ensured database maintenance.

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